Ensemble Travel Group is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Acquired by Navigatr Group in June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.

Ensemble has been rapidly enhancing its offerings to membership to maximize their earnings potential by using its programming. Essential to this expansion is training for our membership audience in areas that will maximize profit. 

Position Description 

If you are a creative and driven Corporate Trainer bringing experience in instructional design and a passion for facilitating enriching learning experiences, we would love to have you on our team! 

You will be joining a team that is building and delivering training for our Ensemble Members. Our ambition is to support our membership by providing industry leading tools that will enable their agents to deeply connect with their clients and spend less time researching and booking.  

Reporting to the Senior Director, Training & Development, the Corporate Trainer will be responsible for creating engaging Certification training and designing our gamification approach. Experience working with Subject Matter Experts to create engaging content is essential for the successful applicant. You will also support Ensemble’s Training Manager by facilitating training sessions to our membership, in both virtual and live settings. Past experience facilitating with large and mixed audiences will be key for the successful candidate. 

 As we migrate to a new LMS, you will also work closely with our Learning Program Manager to smoothly move our members to a new learning platform. Experience with LMs platforms is key for this role.  

Key Accountabilities  

  • Defines learning outcomes that will fulfil audience needs.
  • Creates compelling learning content, with a focus on Ensemble’s Certification programming (using various platforms (Articulate RISE, Camtasia, Kahoot, Microsoft Office Suite).
  • Applies tested instructional design theories, practices and methods.
  • Incorporates exercises that will enhance the learning process (90% virtual, 10% live).
  • Supports in the creation of conference training content (Certification, Communities, Ensemble programs).
  • Creates program evaluation criteria (NPS) to apply to all Ensemble Training materials.
  • Maintains project documentation and course folders.
  • Provides support with the creation of collateral (e.g. PPT decks, project plans), as requested.

Key competencies 

  • Excellent organization, planning and prioritization skills. 
  • Experience creating and delivering training, both via webinars and in person (or a passion for learning how!).
  • Experience creating online learning modules (or a passion for learning how!).
  • Ability to engage audiences of various sizes, both via virtual and live delivery.
  • Passion for customer service with excellent verbal and written communication skills.
  • Must be process driven, possess strong communication skills, careful attention to detail, and have a solid understanding of client relationships.
  • Proactive approach to problems and issues, working ahead of potential "glitches".
  • Demonstrated comfort with technology and a willingness to self-study where required.
  • Excellent teamwork and team building skills. 

Experience and Education 

  • A Degree in a related field is an asset.
  • A combination of education and/or work suitable working experience.
  • Experience in travel industry an asset. 

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

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