What you’ll do as a Customer Service Representative:

  • Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information
  • Follow-up on all customer requests via phone, chat and email
  • Provide loan extensions and process loan payments
  • Identify, research, and resolve customer issues
  • Recognize, document and alert the supervisor of trends in customer calls, chats or issues
  • Recommend process improvements
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
  • Apply a professional attitude and image for all internal and external customers
  • Perform other functions as assigned by management

You’re right for this job if you have:

  • High school diploma or GED
  • A stable job history
  • Proven experience succeeding in a metrics-driven environment
  • The ability to speak to prior goals and performance metrics
  • Excellent professional verbal/written communication and interpersonal skills
  • Flexibility and ability to quickly adapt to change
  • Show an unyielding commitment to a team and department through an excellent attendance record
  • Ability to work independently
  • Computer savvy (word processing, data entry, internet, spreadsheets
  • Possess intermediate reading, writing, and arithmetic skills
  • Access to reliable transportation and availability to work evening hours and some weekends

 

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