About Enjoy.  

Enjoy is pioneering the next generation of Retail - Mobile Stores - by bringing the best of the store to the customer, in as fast as 3 hours. 

Enjoy partners with premium brands to hand-deliver experiences to customers through an integrated platform, local logistics model and highly-trained Experts that help each customer get the most out of their new product, right from the start. Enjoy was founded in 2014 by Ron Johnson (CEO), former head of Apple Retail. We’re led by a team of retail, technology and design executives from companies like Apple, Facebook, Tesla and Amazon, to name a few. Enjoy is in currently operating in over 50 US markets and London. Now, we’re excited to announce that in 2019 we are expanding across the UK.

Here’s a little video we made to explain: What does it mean to Enjoy?

About The Team

We are a highly engaged, passionate and performance-based team, committed to delivering on our ambitious goals. We are building a great company and a great place to work where we live our values everyday.

  • We believe that Kindness, above all else, is key to unlocking the magic of Enjoy
  • We have a Growth Mindset and hunt for new approaches to achieve better results
  • We focus on continually raising the bar and Winning Together

We are Experience Obsessed and relentless in our efforts to create a 5-star experience for our customers, partners and employees

About The Role

This role will influences and implement last mile logistics strategies for UK fulfilment operations through constant improvement and engagement with key contributors

  • Owns strategic direction for last mile strategy in the UK
  • Acts as core POC for partner, field, support & engineering teams for any projects that have a direct impact on last mile success
  • Maintains strong relationship with Menlo teams to ensure global standardisation in all last mile related processes
  • Articulates strategic options and possible approaches to head of UK ops to influence overall operations strategy
  • Owns analysis, identification of route cause and improving actions for all last mile KPI’s
  • Owns configuration of tools and scheduling for last mile between Enjoy locations and Enjoyers for the UK.
  • Ensure logistics and routing tools are aligned with UK strategy to ensure efficiency at scale

About You

  • You are self motivated, resourceful, and proactive. You don’t hide from problems or let them persist.
  • You can be counted on to see tasks through to completion.
  • You can be counted on to see tasks through to completion.
  • You communicate authentically and genuinely with vision and purpose, inspiring others to get on board. You don’t just report facts and figures, but tell engaging stories that reveal the “why” behind each number.

Requirements

  • Experience of working in an e-commerce business with an online fulfilment model
  • Experience with program and project management
  • Highly skilled working across multiple functions and teams
  • Strong verbal and written communication
  • Comfortable providing business updates to senior leadership
  • Experience driving process efficiency
  • Experiencing working with routing and logistics software
  • Highly skilled in excel and interpreting data to make informed operations decisions
  • Strong analytical skills

#LI-ENJOY

#ZR

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