Job Title: Sales Trainer (1)
Department: Commercial
Reporting Line: Regional Manager
Location: Kenya (One of Regional Offices)
About ENGIE Energy Access
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d'Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.5 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
www.engie-energyaccess.com
Job Purpose/Mission
The Sales Trainer will be responsible for offer training in support of the Sales Division’s efforts in achieving key performance goals. Regarding onboarding of new agents, training of existing agents, they are expected to train and educate sales staff from the point of their initial hire and on a continuous basis. They will be accountable for training all departmental system procedures and policies, identifying any issues with training methodology and make suggestions for improvements as needed.
Job Responsibilities
- Analyze day to day needs for training in the sales team and Contractors/Agents.
- Conduct and support customer education clinics
- Develop Regional training material required for training in line with company policy.
- Conduct training sessions for new and current sales team and Contractor Agents.
- Developing individualized training plans for underperforming sales persons.
- Develop new training approaches and techniques whilst making improvements in training programs.
- Collect feedback from the commercial team leads and trainees to identify the challenges they had during the training process and incorporate improvement measures onto the next training sessions.
- Measure the ROI on trainings conducted through evaluating the performance of trainees after the sessions.
- Support recruitment of new sales force (Contractor/Agents) within the regional commercial teams.
- Coordinate with external trainers and Regional Manager.
- Maintain and update records of training material and sessions.
- Schedule orientations and related training events for new and existing teams within the region incl. Contractors/Agents.
- Recommend budget for training events, monitor costs and report against ROI during the program.
- Stay updated with current market trends and the changing demands of the regional sales environment.
Experience:
- Minimum of 2 years work experience in Training.
- Good Analytical skills, presentation skills, communication, negotiation and organization skills.
- Report writing Skills.
- Understanding of different training methodologies and its application.
- Proven record of explaining complex subjects in simple ways.
- Be Empathetic
- Flexibility and willingness to travel in remote areas.
- Computer literate with Microsoft Office, Power Point, Excel, and Ms Word [Fully computer-literate]
- Proven team player.
Qualifications:
- Bachelor’s Degree in Education, or other related fields.
- Experience in Renewable energy field is an added advantage.
- Training Certification is an added advantage- T.o.T, Adult learning etc.
Language(s):
- English
- A Local language is a plus.
Technology:
- Experience in Microsoft programs.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!
