EnerNOC, a leading provider of demand response and energy efficiency solutions, has an immediate need for a Systems Analyst to join our world-class IT organization. As a Systems Analyst, you will combine your excellent customer service, analytical and technical skills to deliver continuous improvements to EnerNOC’s Salesforce.com instance, as well as to other third-party applications. You will partner with key stakeholders across the company to define requirements and to design, test and deliver the required changes. The Systems Analyst must display strong customer service skills working with internal employees in response to help desk tickets.

Key Responsibilities:

  • Work with end-user employees to troubleshoot problems in Salesforce and Salesforce partner products
  • Provide great customer service for users across the organization in response to support requests
  • Research, design and develop Salesforce applications and enhancements to improve our business processes
  • Participate in system and user acceptance testing efforts
  • Execute change management processes
  • Provide individual or group training for internal employees

Required Qualifications:

  • BA/BS in Computer Science, MIS or a related technical field
  • 1-3 years of professional experience, education or training developing business applications
  • Proficiency in relational database concepts and SQL
  • Familiarity with ITIL practices including change control
  • Excellent analytical and problem solving skills
  • Excellent oral and written communications skills
  • Initiative, resourcefulness and the ability to work in a fast-paced and flexible team environment

Desired Qualifications:

  • 1-3 years of professional experience as a Salesforce.com administrator
  • Salesforce.com Certifications
  • Strong customer service ethic
  • Ability to prioritize and quickly resolve issues
  • Ability to manage and prioritize multiple projects simultaneously
  • Prior experience within and/or passion for the clean tech industry
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