We exist to make it better.
We’re a new generation software company based in Hyderabad, helping to scale digital businesses to disrupt global utility retail markets. We provide technology development, customer experience and process optimisation services to support our award-winning utility retailers in New Zealand and Australia.
It’s an exciting time where traditional utilities need to innovate. Consumers expect companies to do good for their employees, customers, local communities, and for the future of the planet (all while offering seamless user experience that’s great value). Our strategy recognises that the exceptional technology we create makes us one of the best consumer facing businesses in our industry.
If you enjoy evaluating and analysing data, creating solutions, communicating with various people and have a good grasp of information technology, a career as a Process Specialist could be for you.
As a Process Specialist, you'll work within an organisation, helping to manage change and plan for the future in line with company goals. You'll need to understand the current organisational situation, identify future needs and create solutions to help meet those needs, usually (but not always) in relation to information and software systems.
You'll need to demonstrate an excellent understanding of how the organisation works and the sector it operates in, as you will be helping the organisation to develop its functions, services, and products to meet goals with internal and external stakeholders.
You will also play a key role in communicating between internal departments and external parties, acting as a 'translator' where necessary to incorporate how process improvements and feedback from all other sources can support the organisation's needs.
The ideal candidate will be:
- Understanding of systems and concepts
- Should have a strong work ethic and the ability to think decisively while multitasking.
- Outstanding written and verbal communication skills
- Give each customer an outstanding customer service experience
- Communicate with internal colleagues to understand the needs of the department and the organisation as a whole;
- Work with external stakeholders to understand and investigate feedback on the service/function/product provided;
- Analyse your findings basis various reports and create suggestions for strategic and operational improvements and changes;
- Consider the opportunities and potential risks attached to the suggestions you have made;
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;
- Produce written documentation to support your work, report on your findings and present to stakeholders when necessary;
- Ensure plans are made, and processes are created to evaluate the impact of the changes, including taking responsibility for overseeing and reporting on this evaluation.
- Ability to operate multiple software applications
- Chat background is preferred
Minimum Qualification:
- B.Sc/B.Com/BBA/B.Tech/BE/MBA
- 2 to 4 years of Customer Service experience
No. of Open positions: 10
Our vision is to be the most loved company wherever we play.
At the heart of our business is a purpose led culture. We’re a community at heart, and we know our people are unstoppable when they have the empowerment to come up with the answers. Here’s some of the benefits we give:
- Flexible working
- Growth academy and internal career opportunities - we grow our people while we grow our company
- Competitive salary
- Five extra days of paid leave every year to do the things that matter to you
- A paid volunteer day every year to give back to your community
- Parental leave that’s above and beyond legal requirements
Want to help us make it better? Apply and we’ll be in touch.
