Reporting directly to the CIO, the Vice President of Enterprise Business Systems will be a key member of the Global IT Leadership Team and will be expected to contribute to business strategy utilizing Information Technology & Business Systems to create business value, operational efficiencies, and competitive differentiation.

A key responsibility of this job is the development, realization, and support of highly flexible and scalable business applications that are designed for continuous availability and optimized for Endurance’s business processes.

This role will be responsible for the business systems and applications that run the enterprise. These include: CRM, Contact Center Engagement Systems, Financials, Marketing, Business Intelligence, Data Quality, and HRMS systems.

What you’ll do:

  • Create tight alignment across the enterprise. Ensure enterprise business systems are designed and in sync with the key business strategies and initiatives across the company
  • Lead the development and alignment of the business systems vision with a focus on enabling service excellence, system flexibility, utilization of common infrastructure, and continuous availability
  • Build a successful global team, developing and managing organizational competencies to support the deployment of scalable, continuously available sales and service center applications
  • Focus the organization on high levels of business partnership, responsive customer service, and multi-functional collaboration
  • Contribute on a strategic level in support of defined business strategies. Utilize information and telecommunications technology to deliver services that are in alignment with the needs of internal customers
  • Partner with key business functions in the creation of an outstanding data and reporting platform that enables analytics, operational reporting, and customer facing product capabilities
  • Support the organization’s key initiatives by providing flexible, accurate, and timely data to decision makers across the enterprise
  • Develop and manage core business applications and infrastructure that serves the needs of a 24 x 7 mission critical service business
  • Demonstrate continuous improvement of governance and controls within the enterprise systems organization including metrics, governance, and process development
  • Ensure that management and controls for systems, applications, and data must comply with PCI, Privacy and Sarbanes-Oxley requirements

Who you are:

  • Current Senior Director or Vice President tenure that includes primary responsibility for enterprise business systems strategy and delivery
  • Core application development competency
  • Global Call center/CRM system support experience is a must. Such experience within a complex product/service environment is required
  • Salesforce.com solution exposure a must
  • Exceptional data and business intelligence depth. Must possesses recent experience with next-generation data solutions and demonstrated success delivering next-gen data and reporting platforms (work with unstructured data solutions a plus)
  • Foundational years in a consulting environment a plus
  • A proven technology leader who has built and managed global teams of 35+ FTE
  • Broader enterprise systems support experience that includes automated finance and billing systems
  • Proven ability to manage large-scale application selection and implementation projects, and related budgets and global teams
  • Proven management and communications skills as demonstrated in the creation of high performing teams and business relationships across a large enterprise
  • Bachelor’s degree required. Advanced degree preferred
  • Ability to effectively communicate technical strategies to senior executives and actively participate in business strategy development is an essential requirement. The successful candidate will need to demonstrate a high level of collaboration with multiple business units. This position requires a leader who can run an enterprise business systems organization that is consistently viewed as a strategic partner to the business
  • Experience in appraising business needs in a changing environment, and being able to introduce fast and flexible solutions
  • Experience as a technology leader in a culture marked by service excellence is highly desirable. Technology experience and competencies should include development and support of high volume production sales and service center applications and infrastructure
  • Outstanding leadership skills including mentoring, teambuilding, motivation (self and others), and collaboration
  • Problem solver and creative thinker with excellent communication skills – written, verbal and presentation
  • A leader with an opinion and confidence in decision-making. He/she will be comfortable making recommendations to the team with the knowledge that not every recommendation will be taken
  • A style that is engaging and open, capable of working hard under significant pressure
  • Ability to build relationships with business partners and to influence within both IT and business communities
  • An intelligent, articulate, and persuasive leader who can serve as an effective member of the IT management team, able to communicate technology concepts to business partners
  • Strategic thinker with ability to quickly grasp business strategy and develop an IT enterprise business systems direction to match

Why you’ll love us:

  • Love fitness? So do we! Enjoy our free fitness center, just a short stroll away, and outdoor yoga all summer long.
  • We know you’re more than what you do from 9-5. Whether you can’t learn enough about Ayurveda, or prefer to spend free time walking shelter dogs at your local animal rescue, we support however you fuel your passion when you’re not fueling our brands. Our employees use our products for free (or at deep discount!) to help them refine their passion projects.
  • We keep you well fed and hydrated. Daily breakfasts, healthy snacks, flavored seltzer dispensers, and lunch every Friday.  And don’t miss our bar with four rotating taps and Willy Wonka style candy counter.
  • We volunteer. A lot. Through partnerships with local charities like Rosie’s place, Junior Achievement, and Lazarus House, our teams are routinely out in our community giving back and doing good.
  • Plentiful parking.  Park further away to get your steps, or as close as you can to the entrance - it doesn’t matter to us, because there’s plenty of free onsite parking and electric car charging stations. 
  • Stretch your legs. We have stand up desks, and if you’re really motivated, you can do a few miles on the treadmill desks.  We have communal seating to work and chat if you need a fresh view. Go ahead, get moving!
  • We’ve got you covered. From 401k, generous PTO, tuition reimbursement, casual dress code and excellent medical, dental, and vision - we’re there for you!

#INDTEC

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Endurance International Group are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.