What you’ll do:

• Utilize retention strategies to retain existing customers
• Build & strengthen customer relationships
• Manage incoming calls and emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Proactively contact customers to enhance product value and overall customer retention
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
• Contribute to process and procedural improvements
• Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support

What you’ll receive:

Continual Learning
Emotional Intelligence
Conflict Management
Exercising Self-Control and Being Resilient
A sense of Accountability


What you have:

• Have 2+ years of sales, customer support, or account management experience
• Bachelor’s degree preferred
• Ability to multi-task
• A positive, polite, confident, sincere and friendly disposition
• The ability to solve problems & to think quickly
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
• An eye for detail

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