We are looking for a Senior Manager, Workplace Experience to be a single point of accountability and responsibility for delivering quality, safe, compliant and productive workplace environments with a high touch customer service orientation for Endurance’s Eastern Region including Burlington MA, Waltham MA, Loveland, CO, and New York City offices. You’ll be managing the team responsible for ensuring the delivery of facilities maintenance operations, budgets, space management, and onsite business services.

 

What You’ll Do:

  • Ensure efficient delivery of site services, maintenance and utilities operations, project delivery, move services and all facilities operations, utilizing an effective balance of internal employees and service providers.
  • Hire, train and supervise local staff with “customer service” focus
  • Work closely with local HR and site leadership to ensure offices meet business requirements
  • Develop strategic multi-year real estate plan for Endurance locations
  • Capital and Operating facility budgets for assigned locations
  • Conduct and document regular office inspections
  • Ensure compliance with health and safety standards
  • Supervise maintenance and repair of facilities and equipment
  • Work with facility project manager on facility refurbishment and renovation projects
  • Manage facility central services such as reception, security, cleaning, catering, waste disposal and parking
  • Assist with global projects or initiatives
  • Obtain quotes and tenders from multiple vendors and suppliers
  • Manage contractor and vendor relationships
  • Manage and review service contracts to ensure facility management needs are being met
  • Ensure delivery schedules, quantity and quality criteria are met
  • Check completed work by contractors and vendors
  • Track and update facility budget for locations including maintenance, office supplies and breakroom supplies
  • Monitor expenses and payments including invoice approvals
  • Generate and present regular reports and reviews of facility
  • Respond to facility and equipment alarms and system failures
  • Provide prompt response to requests and issues from facility occupants

 

Who You Are:

  • 5+ years of progressive experience in Facilities management
  • Strong project management skills
  • Interior design, architecture and space planning
  • Ability to visually and spatially design workspaces
  • IWMS, CAD, CAFM
  • Vendor and supply management experience
  • Ability to lead and motivate teams
  • Ability to travel
  • Strong customer/employee experience focus
  • Highly organized
  • Good problem solver
  • Negotiating skills
  • Ability to lift up to 40 pounds

 

Why You’ll Love Us:

  • Endurance International Group (NASDAQ: EIGI) helps millions of small businesses realize their dreams.
  • We equip small businesses worldwide with products and technology to power their online web presence, email marketing, mobile business solutions, and more.
  • Endurance’s best in class family of brands includes Constant Contact, Bluehost, HostGator, iPage, Domain.com, BigRock, and SiteBuilder, among others.
  • Headquartered in Burlington, Massachusetts, Endurance employs more than 3,900 people across the United States, Brazil, India, and the United Kingdom.
  • We offer an opportunity to work with great people in an innovative environment doing great things.
  • You can expect a salary commensurate with your capabilities, a generous benefits package, and attractive corporate perks that will make you the envy of the neighborhood.
  • If you feel your skills match then please reach out to learn more about this exciting opportunity. 

 

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