Constant Contact is the industry leading online marketing provider for SMB’s and Non-Profits across the globe, and we are in search of a Salesforce Administrator at our Waltham, Massachusetts office. The Salesforce Administrator will support the Sales and Marketing Organization in the aspects of SFDC CRM administration, reporting, systems and process documentation. The Salesforce Administrator is also responsible for troubleshooting, optimization, and assisting with end-user training as required.
Responsibilities: • Help manage internal ticketing queue built on the SFDC platform and leveraged by key stakeholders across sales and marketing to log feature requests and system issues. • Strong Knowledge of Salesforce.com setup menu and configuration. • Ability to troubleshoot and investigate system issues and support day-to-day operational requests. • Assist with the design and implementation of advanced configuration such as workflow rules, validation rules, complex assignment rules, process builders. • Develop data imports and exports through commercially available tools (i.e. data loader, demand tools etc). • Provide assistance with system and process training for internal users. • Define and document processes and standard operating procedures for the sales and marketing organization. • Perform periodic SFDC administration data maintenance and cleanup tasks • Assist in conducting Unit testing and writing test scripts for UAT testing. • Work with key stakeholders to define business problems and document requirements. • Work with technical teams to help transform business requirements into CRM solutions that meet the needs of the organization.
Salesforce Certified Required • Minimum 2 years of experience configuring, analyzing, solutioning, and delivering Enterprise level projects on the Salesforce.com platform • Bachelor’s Degree in Business Administration or related field. • Ability to create technical documentation to support new functionality or process enhancements. • Admin level experience with Salesforce.com is essential. Salesforce Certified a must. • High sense of urgency and goal orientation (thrives in fast paced environment). • Strong analytical, process design and problem solving skills. • Project management experience a plus. • Self-motivated with strong communication and interpersonal skills; must be able to manage multiple priorities concurrently. • Experience with SFDC lightning, TimeTrade, FormAssembly a plus • Detail and process oriented.