Here at Constant Contact we are seeking a technical communications professional to join our team to develop and grow our Knowledge Base team members. Helping deliver world class self-help!
Constant Contact operates as an Endurance business unit—the largest in its portfolio of brands, which also includes Bluehost, HostGator, and iPage. Every day we challenge ourselves to find new ways to deliver on the promise of Endurance’s mission: help small businesses navigate the promise, power, and potential of the web.
What you’ll do:
Work closely with Sr. Manager on overall strategy and special projects of the Knowledge Base team.
Reporting and analytics
Track effectiveness of content strategy and run weekly Content Strategy meeting with the team
Meet individually with Content Developers weekly, to ensure that workloads are managed effectively
Build rapport with Product Owners and others within the organization to stay in the loop on updates.
Maintain and further develop the team Style Guide
Regularly review and edit team members’ writing, offering feedback on style and content
Who we’re looking for:
Bachelor’s degree from an accredited college or university or equivalent work experience
4+ years of relevant professional experience in Technical Communications or similar field
Experience using Knowledge Management platforms to create and maintain content – Salesforce preferred
Basic proficiency in Adobe Creative Suite
Basic technical knowledge of HTML and web publishing
Experience creating eLearning content is a plus
Experience working within an Agile methodology, preferably JIRA
Great interpersonal skills, proactive approach, and a positive attitude
Excellent editorial and oral communication skills
Our team is fueled by an environment centered around our core values of candor, agility, tenacity, and customer success. We’ve maintained the entrepreneurial energy from our start-up days, and now, as part of the Endurance family, we also have the resources of a global corporation. It’s the best of both worlds. Please apply to learn more.