About Employer Direct Healthcare
Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.
EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded!
Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time.
About You:
- You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
- You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
- You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
- A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
- You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
- INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.
If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.
Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.
Operational Excellence Business Analyst, Clinical Care
This individual will be an astute, analytical, and highly motivated self-starter. The ideal candidate will possess great attention to detail and strive for excellence in every interaction. A confident communicator with a dynamic personality and a drive to reach decision makers is essential. This individual will be responsible for using data to derive insights and optimize our Member Services performance to align with company objectives. This role will primarily focus on monitoring and performance analysis of our Clinical Care team and will have a significant role in guiding the growth and development of this function within the organization. The OPEX Business Analyst should be able to assist in developing processes and procedures in a growing department, helping the team adopt change, and measuring the results of those changes. The OPEX Business Analyst will need to be proficient or expert in Microsoft products, specifically Excel.
Responsibilities and Duties
- Work closely with Clinical Care team and Member Services SMEs to develop metrics and reporting strategies.
- Prepare and manage daily action plans using data-driven case management protocols.
- Conduct a high-level needs analysis to determine the organization’s pain points and analyze how the org can address those needs.
- Generate regular and ad-hoc reports to communicate key insights and findings to collaborators. Provide concrete recommendations to relevant teams for addressing customer needs and challenges. Develop data visualizations, charts, and graphs to present data in a concise and understandable manner.
- Work cross-functionally to improve the clinical care experience via effective communication/engagement channels.
- Conducting research and analysis to determine best practices, forecasts, and benchmarking for customer operations and clinical care.
- Perform exploratory analysis to understand processes, cross-functional interactions/relationships, and identify improvement opportunities to influence positive customer experiences
- For customer-facing technology enhancements or process improvements, ensuring proposed requirements and design reflects an exceptional and optimized customer experience that is easy and satisfying, providing feedback where appropriate.
- Assist with client escalations and case management
- Create, maintain, and distribute process workflows and documents
Skills and Experience
- Bachelor’s Degree (Business, Economics, or related field preferred)
Strong analytical and problem-solving skills - Excellent interpersonal, relationship development, and verbal communication skills
- High Proficiency in MS Office products
- Familiar with data query/data management tools such as SQL, Power BI, etc.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.