About Employer Direct Healthcare

Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded! 

Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time. 

 

About You:

  • You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
  • You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
  • A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
  • You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
  • INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

 

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

 

Lead Software Engineer, Production Support

As a Lead in our technology operations, you will be accountable for the successful delivery of software and related platform services for the EDH. In this role, you will lead the production support of application and mobile software team that helps with increasing the features and capabilities of our online technologies and service platforms. You will be managing a team of software developers and technology specialists. You will work closely with various technological and business stakeholders and leadership to deliver software and IT services that meet user needs. The candidate will be an intellectual, smart, and evangelical leader with developer mindset and proven expertise in developing enterprise scale web-based and mobile solutions using industry recognized cloud platforms (MS Azure or AWS or similar), backend (.NET), frontend technologies (Angular or React), Salesforce and SharePoint. You will also be accountable for the production support and maintenance of enterprise software and platforms.

Our team enjoys new challenges and the potential of redefining what healthcare service management experience can be. For this position, it is essential to have sincere passion for delivery, excellent time management and a fun attitude while working with some amazing people


Location: Dallas, Texas - Hybrid/Onsite

Key Responsibilities

  • Recruit, mentor, and lead a team of software engineers focused on production support and maintenance.
  • Foster a collaborative and high-performing team culture, ensuring continuous professional development.
  • Allocate resources effectively and ensure the team is equipped to handle incoming support requests.
  • Oversee the day-to-day operations of the production support team, ensuring timely resolution of issues.
  • Lead the team in identifying, troubleshooting, and resolving bugs and production incidents.
  • Coordinate and manage the delivery of minor enhancements to web and mobile applications.
  • Lead the team responsible for the support and maintenance of various SaaS platforms used by the organization.
  • Ensure the stability, security, and performance of these platforms, working closely with vendors as needed.
  • Oversee platform upgrades, integrations, and customizations.
  • Implement and enforce best practices for incident management and problem resolution.
  • Act as the primary technical authority for production issues, providing guidance and direction to the team.
  • Collaborate with development teams to understand application architectures and workflows to resolve issues efficiently.
  • Ensure the stability, performance, and scalability of applications by implementing monitoring and alerting strategies.
  • Drive the adoption of automation tools and processes to improve the efficiency of the production support team.
  • Liaise with internal and external stakeholders, providing regular updates on support activities, issue resolution, and system performance.
  • Manage the prioritization of support tasks in alignment with business objectives and customer needs.
  • Ensure transparent communication with relevant teams regarding incidents, root cause analyses, and long-term remediation strategies.
  • Continuously review and improve production support processes and procedures to enhance team efficiency and service quality.
  • Implement metrics and reporting mechanisms to track team performance and identify areas for improvement.
  • Collaborate with cross-functional teams to gather requirements, define project scope, and establish timelines.
  • Drive the implementation of best practices in software development, including code reviews, testing strategies, and continuous integration/continuous deployment (CI/CD) pipelines.
  • Take ownership of project deliverables, ensuring they meet quality standards and are delivered on time and within budget.
  • Act as a point of contact for technical escalations and provide timely resolutions to issues.
  • Communicate effectively with stakeholders to provide project updates, address concerns, and gather feedback.

Qualifications

  • Bachelor’s degree in computer science, Engineering, or related field. An equivalent combination of education and experience may be substituted in lieu of a degree. Master’s degree in engineering or related field is a plus.
  • 7+ years of experience in software development, with a strong proficiency in .NET Core, C#, Typescript, Angular
  • Proven experience leading software development teams specializing in web and mobile applications.
  • 6+ years of experience with designing and consuming REST APIs
  • Experience working in WordPress development and administration
  • Experience working in Salesforce development and administration
  • Experience working in SharePoint development and administration
  • 3+ Experience developing for mobile apps in React-Native
  • 5+ years of experience developing with Microsoft SQL (preferred) or other relational databases.
  • Experience working OAuth 2.0 authentication and authorization flows.
  • Experience with CI/CD pipelines and familiarity with related tools like Azure DevOps and App Center.
  • Strong Experience with Cloud platforms such as Microsoft Azure or AWS.
  • Experience working with Agile/Scrum methodologies.
  • Strong problem-solving skills and a proactive approach to addressing challenges using modern design principles.
  • Familiarity with US Healthcare is a plus.
  • Relevant certifications in cloud or software development.

 Location: Dallas, Texas - Hybrid/Onsite

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

 

Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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