About Employer Direct Healthcare
Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.
EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded!
Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time.
About You:
- You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
- You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
- You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
- A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
- You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
- INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.
If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.
Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.
Client Success Executive
The Client Success Team is looking for two (2) Client Success Executives: 1) responsible for the short- and long-term success of our largest client relationships of 10,000+ lives and 2) for our core market of 5,000-10,000 lives. CS Executives are responsible for developing and executing strategic plans for client accounts and maximizing the value of the EDH partnership. The ideal candidate will have a background in strategic client relationship management and sales, with demonstrated success in partnering with clients to achieve their goals and in retaining and growing our relationship with them. This position requires creative out-of-the-box thinking, a problem-solving and results oriented mindset, and the ability to transform data into actionable insights for clients. Successful Executives are entrepreneurial, excellent communicators, have a growth-minded, and are goal-oriented relationship builders.
Location: Remote | USA | Travel Required
Responsibilities:
- Successfully manage the overall relationship with the client and all stakeholders
- Develop service strategy to ensure renewal and growth of client accounts and retention of members for assigned accounts
- Develop plans to increase client revenue and profitability through better utilization of network, pricing strategies, and communication of new and enhanced offerings.
- Ensure both company and client objectives, expectations and goals are being met
- Exercise judgement in handling client discussions, escalations and issue resolution
- Demonstrate proactive ability to diagnose and fix root cause drivers of service and/or delivery problems
- Develop and manage strategic plans in the most proactive and strategic manner possible, and find new and innovative ways to show clients the value of the products and services purchased
- Proactively identify potential service issues and takes steps to resolve identified issues
- Lead and mentor account managers to resolve simple and complex issues as well as develop solutions proactively
- Successfully onboard new clients in a manner that sets them up for continued success
- Conduct professional and productive in-person meetings with clients
- Willingness to travel up to 35% of the time to clients, EDH headquarters (Dallas) and appropriate industry events.
Requirements:
- Bachelor’s degree required
- Extensive experience in healthcare industry, focus on self-funded benefits industry highly preferred
- 8+ years of job-related experience in a strategic account management role within the human capital, healthcare or benefits industry preferred
- Direct experience handling portfolios consisting of multiple Fortune 500 and/or large public Sector Clients preferred
- Ability to engage interpersonally with all levels within an organization, including C-suite
- Process-driven and strong analytical skills and insights
- Strong leadership and influence management skills, ability to motivate Account Managers to support client portfolios
- Ability to thrive in a matrixed organizational structure
- Motivated team player with a positive collaborative attitude
- Ability to work in fast-paced, start-up like environment
- Excellent verbal and written communication skills
- High energy Level, willing to contribute to establishing a world class corporate culture
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.