Project Manager - TMS

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2023, 2022, 2021, Food Logistics’ 2022 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!

About the Role

The Project Manager will lead the planning, execution, delivery, and reporting of our SaaS software implementations and enablement projects, focusing strongly on integrations, APIs, and EDI dependencies. This role requires an understanding of project management methodologies, SaaS products, and client-facing interactions. The ideal candidate will display a high sense of urgency and proactivity to ensure projects are delivered on time, within scope, and budget, while maintaining high-quality standards of transparency internally and externally.

What you’ll do when you get here:

Client Engagement & Pre-Sales Support

  • Partner with customers and Pre-Sales teams in the development, scoping, and execution of Statements of Work (SOW).
  • Serve as the primary point of contact throughout the project lifecycle, building trusted relationships and ensuring customer success.

Project Planning & Delivery

  • Develop, construct, and manage detailed project plans, defining project tasks, resource requirements, milestones, and deliverables.
  • Guide clients to successful go-lives by driving execution against a structured plan while maintaining agility to adapt to change.
  • Monitor project scope and apply effective change control processes; collaborate with clients to identify and secure additional applicable revenue opportunities.

Team Leadership & Collaboration

  • Coordinate cross-functional project teams, including engineering, product development, sales, and customer support, ensuring alignment and accountability.
  • Work closely with Implementation Management to assemble and manage project staff based on skills, availability, and business needs.

Risk & Issue Management

  • Proactively identify, escalate, and resolve project risks and issues to minimize impact on timelines and outcomes.
  • Ensure transparency with stakeholders through consistent updates and reporting.

Process Improvement & Innovation

  • Recommend and implement process improvements and best practices to optimize project delivery and client satisfaction.
  • Contribute to initiatives aimed at improving and streamlining internal systems, procedures, and implementation methodologies.
  • Stay current on industry trends in digital transformation, AI-driven project tracking, and customer experience optimization to evolve the project management discipline.

Tools & Reporting

  • Utilize Salesforce and other project management platforms to maintain real-time project status and drive data-informed decision-making.
  • Deliver timely and accurate project reporting to both clients and internal leadership.

What you need to have:

Project Management Expertise

  • 5+ years of SaaS software project management experience in fast-paced, complex operational environments.
  • Proven ability to manage multiple concurrent projects while delivering within scope, budget, and schedule.
  • Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
  • PMP, PRINCE2, ITIL, or equivalent certification preferred.

Logistics & Industry Knowledge

  • 3+ years of experience in the logistics industry, with exposure to:
    • Full Truckload (FTL), Less-than-Truckload (LTL), and/or brokerage operations.
    • Procurement, vendor relations, and carrier management.
    • Logistics system integrations involving ERP and/or Transportation Management Systems (TMS).
  • Familiarity with industry data standards, including JSON, API, and EDI.

Technical & Tools Proficiency

  • Hands-on experience with Smartsheet (project dashboards, workspace setup, and reporting).
  • Proficiency with Google Workspace (G-Suite) for collaboration and productivity.

Communication & Leadership Skills

  • Exceptional written and verbal communication skills, including the ability to engage effectively with C-level executives and diverse stakeholders.
  • Skilled at translating client needs into actionable internal requirements to drive successful implementations.
  • Strong organizational skills with sharp attention to detail.

Professional Attributes

  • Excellent time management skills, with the ability to work well under pressure, adapt to change, and consistently meet deadlines.
  • Collaborative, proactive, and results-driven mindset with high integrity.

Why Shipwell:

Benefits & Perks

  • Compensation & Growth
    • Competitive salary with equity opportunities
    • 401(k) plan with company match
    • Incredible career growth potential within a fast-growing organization

  • Health & Wellness
    • Comprehensive health, dental, and vision insurance
    • Life insurance coverage
    • Teladoc access, HSA, and FSA options

  • Work-Life Balance
    • Generous parental leave
    • 100% remote work environment
    • Flexible, inclusive, and supportive company culture

  • Professional & Personal Support
    • Subsidized Wi-Fi, cell phone, and educational reimbursements
    • Technology package, including a MacBook Pro
    • Team-building events and friendly office competitions

Salary is commensurate with experience and will include Variable Compensation based on Years of Experience, Skillset, and Location.

Here at Shipwell, we are a Remote Forward company. We are located in Austin, TX but this position will  be fully remote. 

Shipwell is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort. We do celebrate diversity and believe experience comes in different forms; many skills are transferable; and passion goes a long way. Diversity in our team makes for better problem solving, more creative thinking, and ultimately a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard working & good at what you do then please come as you are.  We want you to contribute, grow, & learn at Shipwell and we encourage you to apply if your experience is close to what we’re looking for.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc.

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