Title:   Client Director - OEM Customer Success (Pricing and Incentives) - P5

Location:  Troy MI, Metro Detroit, & LA, California Remote - USA

Reports to: Managing Director, Data & Analytics / OEM Customer Success

We are hiring 2 Client Directors, one will be based in or around Troy, Michigan and the other in or around LA, California.

The Role:  

Customer success lead for multiple OEM clients (domestic and import). You will be the subject matter expert on all things automotive sales, pricing, incentives and residual values. The role includes developing key actionable insights and leading monthly discussions with Director/VPs at OEMs. A successful client director will be seen as a trusted advisor by the OEM and will be the go-to-person for US auto sales, pricing, incentives and residual values related insights

The Impact You Will Have in This Role: 

In this role, you will have the opportunity to establish yourself as an expert in the automotive industry using PIN’s proprietary transactional data, ALG's industry benchmark residual value data and predictive analytics tools. You will work with clients on recurring engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, profitability, promotion/incentives tactics and strategies, residual value analysis, demand planning and market sizing. You will regularly present to and interact with an audience of high-ranking automotive OEM executives. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry. 

What You’ll Be Doing in This Role:

Become a trusted advisor for OEMs on all things sales, pricing, incentives, and RVs
Earn the trust of the client executives based on their ability to distill the data into insights and recommend actions that will enhance the client’s profitability
Provide C-suite automotive executives with pricing, incentives and business planning recommendations
Become a subject-matter expert in automotive analysis, aggregating data from multiple disparate data sets to explain sales and pricing performance, the competitive landscape, and industry dynamics
Develop and present actionable insights based on new vehicle pricing and sales data (PIN) and residual value data (ALG), developing client specific solutions for upcoming challenges, and ensuring the stickiness of PIN data and ALG consulting through case studies
Identify and pursue white space opportunities for business development among existing and potential clients
Support development of the next generation of Data Analytics leaders ensuring continued growth of the world-class Customer Success organization
Interact with team members, and clients, with analysis supporting decisions related to sales, pricing, and incentive tactics
Proactively identify client needs and develop new analytical frameworks and solutions to satisfy those needs and grow the business
Support the sales/business development organization by proactively identifying PIN and ALG based solutions to client challenges and concerns
Be a mentor to junior analysts and support their development

Qualifications of this Role:

10+ years of experience in consulting / finance / analytics or sales
MBA highly desirable
Auto industry experience a must, ideally in sales or finance
Desired skills include Data analysis, Problem solving, storytelling, communication, leadership level presentations
Ability to think quickly on your feet
Consulting experience highly desirable
Ability to interact effectively with people including senior management
Software experience in Excel, PowerPoint, Tableau, SQL, desired
Thrives on tackling difficult problems in a dynamic and fast-paced environment
Requires 25-30% travel

The Hiring Manager says: 

” I’m looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers”

The Way We Work:

Leader Led
Remote First
Foster Flexibility
Reward Performance
Time off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.  

Apply for this Job

* Required

Almost there! Review your information then click 'Submit Application' to apply.

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

What is the percent change in price if the price of a $25,000 vehicle drops by $500? *

What would you do you do if you didn’t know how to do something in Excel? *

Do you have 5+ years of consulting experience?

How did you hear about this job? *

Were you referred by someone at J.D. Power? *

Please provide the work email address of the employee that referred you.

Have you ever been employed with J.D. Power before? *

Desired Salary: *

Will you travel if job requires it?

Travel - If yes, indicate %.

Are you legally authorized to work in the United States for our Company? *

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States? *

Application Consent *

By choosing “Accept” you expressly make the following representations and warranties and give your consents as described below:

J.D. Power collects your personal data for the purposes of managing J.D. Power’s recruitment related activities as well as for organizational planning purposes globally. Consequently, J.D. Power may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. For more information about our privacy practices please visit our Privacy Policy. If you are a California resident, additional disclosures about the information we collect and how we use that information can be found by clicking here California Consumer Privacy Act

The following are examples of personal data that may be collected in the hiring process: name; address; employment history; race and ethnicity (only if required by law), health information (only if required by law); and government issued ID (only to be collected if an offer of employment is extended to you).

I also consent to have my personal identifiable information kept in the candidate application pool to be considered for other opportunities that may match my interest, and qualifications within J.D. Power, its affiliates, subsidiaries or related entities.

We are an equal opportunity employer. Employment and advancement are determined by a person’s qualifications and abilities without regard to race, color, religion, national origin, gender, age, disability, marital status, sexual orientation or citizenship.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in J.D. Power’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Client Director - OEM Customer Success (Pricing and Incentives) - Troy, MI, Remote

Apply for this Job

Voluntary Self-Identification

Voluntary Self-Identification of Disability