Case Manager FAYS

FAYS Case Manager

The FAYS Case Manager serves in a strategic function at Buckner Children and Family Services to establish and build supportive relationships with organizations and agencies in the community to promote and provide education and prevention of child abuse. Provide education programs in the community to clients and their families. Build supportive and nurturing relationships with clients and their families; assist them in dealing with issues including, but not limited to, runaway, truant, and delinquent behaviors. Strengthen family coping skills in order to ensure the youths’ physical, emotional and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibility.

What you'll do:

• Establish and build supportive working relationships with organizations and agencies in the community to promote education and prevention of child abuse.
• Promote FAYS program services and provide UPCA services through educational and instructional presentations to community groups and representing Buckner and the FAYS Program at community outreach fairs; perform other public functions as assigned.
• Establish and build supportive and nurturing relationships with clients and their families.
• Provide therapeutic interaction to assist parents in re-gaining, building, and maintaining effective coping skills and a supportive and nurturing environment for their family.
• Provide effective and appropriate crisis intervention as required, both face-to-face and over the phone; recommend and initiate emergency shelter placement when absolutely necessary; provide appropriate documentation of these services.
• Provide follow-up as required in accordance with each client and family’s needs. 
• Answer main phone line and receive intake and referral information by phone or in person and assesses youth and family needs and appropriateness for services.
• Provide effective and appropriate individual, group and family counseling for youth and families who are registered FAYS clients in accordance with their action plans; make home and school visits.
• Provide effective and appropriate youth skills training and parent skills training for registered FAYS clients and caregivers. Actively organize, lead, and participate in special programs and activities designed to provide youth skills and parent skills training to clients and caregivers in more interactive settings.
• Collaborate with clients and caregivers to develop, monitor, and review Action Plans and Action Plan Updates as scheduled according to established guidelines.
• Plan for case closures, administer post-surveys and satisfaction surveys, and prepare closure summary documentation; develop aftercare plans and provide follow-up at the appropriate time.
• Acknowledge the youth and family’s graduation from the FAYS program either at a monthly party or on the last home visit where certificates are given.
• Communicate with program staff, clients, caregivers, schools and other agencies involved with a case to assess client’s progress and needs; consult with program manager on specific client needs on a regular basis: immediately notify program manager of any emergency situation with a client.
• Timely and accurately complete all necessary documentation of the services provided through case file forms, monthly reports and data entry according to established guidelines. •Timely and accurately complete all necessary program documentation including, but not limited to, intake assessments, registration, action plans, progress notes, service logs and discharge paperwork.
• Timely and accurately enter and update required information into the FAYS Database System, including case registrations, survey entries, case closures, and follow-ups. 

What you'll bring:

• Requires in-depth understanding of a comprehensive field of knowledge normally associated with the attainment of a Bachelor’s Degree in a related field or a Master’s Degree in social work. Bachelor’s Degree in a related field required; Master’s Degree preferred.
• Minimum 2 years prior related experience working with families in a professional setting required. Other Requirements
• Requires proficient ability to speak, read and write English. Ability to speak, read and write Spanish preferred.
• Requires ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables.
• Requires proficient working knowledge of family therapy, family systems, crisis intervention and resolution, etc.
• Requires ability to effectively and appropriately work with clients and families from all racial, ethnic, social-economic, and religious backgrounds; requires ability to understand and relate to individuals from various backgrounds.
• Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
• Requires ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative; ability to differentiate tones and volumes in conversations.
• Requires ability to work under minimal supervision and exercise excellent professional judgment with awareness that error may have serious consequences. Requires ability to exercise patience, initiative, 
  and judgment following established guidelines for the program.
• Requires ability to travel to various geographic locations and some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel.