About InvoiceCloud: 

InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. 

Position Overview

The Technical Account Manager (TAM) will manage a portfolio of (25+) billers in the Insurance vertical and be a part of a customer Account Team designed to provide a best-in-class service to our top accounts. The TAM will be a subject matter expert and play a pivotal role in bridge the gap between technology and client satisfaction. Their expertise will be essential in ensuring seamless communication, troubleshooting technical challenges, and guiding clients toward optimal solutions in the dynamic landscape of EBPP (Electronic Bill Payment Presentment) technology. The role will be remote; some travel will be required, e.g., accompanying the Account Team on onsite visits. There is an expectation of after business hours, holidays, and weekend flexibility, if escalations arise and project deliveries are not made on time.

Responsibilities

  • Provide technical guidance and act as a subject matter expert in complex problem-solving situations, ensuring the client is up to date with insurance product knowledge and industry trends.
  • Proactively own escalated customer issues, serving as the primary point of contact to ensure the issue is resolved effectively and in a timely manner.
  • Gather client feedback on our insurance solutions and communicate insights to our internal cross-functional teams.
  • Create and maintain documentation for clients, including user guides, FAQs, and best practices, to support effective system utilization.
  • Actively contribute to the root cause analysis (RCA) process, provide guidance to the team on the customers’ expectations, and communicate any corrective action on the company's behalf.
  • Understand and create a working relationship with the customer’s Software Partners to have a full view of the customer’s integrations.
  • Work with internal teams on projects for the customer, be the liaison between internal teams and the customer, help create SOWs, assist in identifying requirements, and keep constant communication with the customer.
  • Proactively identifies the requirements or features necessary to meet customer’s goals, and work with cross-functional teams to ensure implementation of those goals throughout the customer lifecycle.
  • Gain insights into the interdependence within the client’s systems and infrastructure for effective collaboration and problem resolution.
  • Actively engage with clients to understand their requirements and coordinate closely with internal cross-functional teams to ensure that SOWs accurately capture project scopes, objectives, and deliverables.

Qualifications

  • 3-5 years of experience as a Technical Account Manager, managing a portfolio of accounts at a SAAS company.
  • Project management, technical integrations, or implementations skills; or a bachelor’s degree in a related discipline.
  • In-depth experience supporting SAAS (Software as a Service) platforms.
  • Experience in the insurance industry is a plus.
  • Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.).
  • Understanding of internet technologies and protocols such as TLS, HTTPS, REST, SOAP, Webservices, firewalls, and webservers.
  • Experience with Smartsheet, Salesforce, Postman, or Jira are desirable.
  • Ability to interpret data, generate reports, and drive insights for clients.
  • Advanced technical troubleshooting skills to assist clients with software issues.
  • Strong understanding of insurance processes and regulations is not required but a plus.
  • Excellent analytical, problem-solving, time management, and organizational skills.
  • Outstanding attention to detail and great verbal, written, and interpersonal skills are required.
  • Self-starter with a demonstrated ability to achieve results as part of a team and ability to effectively prioritize and multi-task under deadlines.

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. 

Base Compensation Range
$75,000—$85,000 USD

InvoiceCloud is an Equal Opportunity Employer.  

InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com. 

Click here to review InvoiceCloud's Job Applicant Privacy Policy. 

To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.  

Apply for this Job

* Required
resume chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel
U.S. Voluntary Demographic Questions

We are serious about our dedication to building a diverse workplace, where our employees can bring their best selves to work in order to learn, thrive, and do great things together. In recent years, we’ve doubled down on our commitments to ensuring we are a values-driven culture supported by strong individuals and leaders. This commitment extends to hiring, where we have set high standards for ourselves to run a positive and inclusive process.

To help us recruit and hire in a way that is respectful of all candidates, we invite you to anonymously self-identify about gender, sexual orientation, race/ethnicity, veteran status, and disabilities. Any information provided is completely voluntary, anonymous, and analyzed in aggregate by a small group on our People & Talent team.

Participation is not required. However, we hope that you will choose to answer so we can gather as much data as possible, and use it to continue making a vibrant, diverse, and special place to work.

All individuals that are seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy, veteran status, gender identity, gender expression, or sexual orientation.

Gender Identity




Transgender Identity



LGBTQIA+ Identity



Race/Ethnicity (please mark all that apply)











Veteran Status



I have a disability (physical or non-physical)



Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in InvoiceCloud’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.