About the job

Product Operations AI Curation is Doubleverify’s business unit that supports the operations necessary to the development and measurement of Doubleverify’s Brand Safety and Suitability solutions. Our team dedicates every day to making the internet a safer place for advertisers, brands, and publishers. We partner with teams across Doubleverify to deliver automated and manual solutions for classification of content in areas ranging from copyright infringement, to violence, to inflammatory news and politics. As a diverse team of AI Curation Specialists, we work together to improve classification processes and maintain our industry-leading position in brand safety and suitability for all publishing channels that Doubleverify supports. Our work results in bettering the experience of brands, advertisers, and publishers across the globe, and reducing the ROI of bad actors who seek to circulate harmful or unsuitable content and monetize it through the advertising ecosystem.

In this role, you will be responsible for building business operations for scale through partnership with business-process-outsourcing [BPO] vendors and staffing agencies. You will start by taking on day-to-day operations for existing vendors, setting a transition strategy for the opening of an international internal office. You will establish a culture infused with DoubleVerify’s core values and drive timely delivery of manual classification and curation requirements in close collaboration with these vendors and your offshore team. To accomplish this goal, you will work with our Program Lead, AI Curation Managers, and Senior Director to create and sustain a training program, planning cadence, and KPIs for the team’s success.

As a senior vendor manager, you prioritize the success of your team first and foremost, by identifying operational risks and clearly communicating goals and blockers to project stakeholders. You deliver world-class training programs and lead through influence across teams all over the globe. Our projects often span offices, time zones, and hemispheres, and it's our job to keep all the players coordinated on progress and deadlines.

Responsibilities

  • Support the transition from BPO vendor-driven operations to the opening of an office with the appropriate IT, HR, and legal entity backbone to create a safe and supportive work environment for our employees.
  • Manage a suite of vendor partnerships with support from your colleagues, and execute a timely transition to an internal offshore team of 3-4 team leads and 60-80 specialists by the end of your first year. 
  •  Guide these teams to deliver manual classifications of various content with the highest quality. Ensure the delivery of training data and daily risk triage processes, as well ad-hoc requests from product managers and clients. 
  •  Establish our presence in a new market by identifying and participating in local initiatives in the community and share the DoubleVerify mission in your professional network.
  •  Manage cross-functional stakeholder requirements via effective communication, collaboration, and consultation with leaders in US, vendor partners, and in offshore operations.
  •  Scope, define, and manage the intake of new projects for your team. Help educate your partners on the team’s capabilities and deliver manual classification projects on-time.
  • Own and optimize the office operations by providing perks, incentives, and career development resources to delight your employees and contractors.

Minimum qualifications:

  • 5+ years of experience in product operations or customer support for a technology or large multinational services organization, with proven results managing vendor workforces.
  • Proven results opening international offices and working with scaled vendor workforces remotely.
  • Excellent communication and time-management skills.
  • Experience analyzing, forecasting, and presenting operational metrics such as throughput, utilization, accuracy.

Preferred qualifications:

  • Ability to effectively influence and communicate across multiple functions (e.g., Product, Data Science, Analytics, etc.) and throughout the organization.
  • Experience working in Trust and safety lines of business, especially content moderation and/or ML development for classifying content into safety related topics such as crime, violence, and sexuality.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.

The estimated salary range for this role based on the qualifications set forth in the job description is between [$97,000 to $184,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. 

The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

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