About this Opportunity:

The Outlet Assistant Manager will partner with the General Manager to ensure consistency in messaging overall studio results. In the absence of the General Manager, the Outlet Assistant Manager will provide leadership and support to the studio team. The Outlet Assistant Manager will also produce sales and providing exceptional service to all customers consistent with the Design Within Reach mission.

What you’ll do:

You'll have opportunities to design, achieve and build relationships every day as you...

  • Sales generation: meet or exceed personal and Outlet sales goals.
  • Expand the customer's connection to the brand by increasing email sign-up in the studio
  • Prospect for new business on a weekly basis using company programs and tools
  • Use product information and design knowledge to show and explain merchandise features and benefits
  • Help customers in a courteous, knowledgeable, and genuinely interested manner
  • Suggest additional items based on assessing customer needs
  • Close the sale, writing a quote and following up with customer
  • Support the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community
  • Handle all merchandise returns and customer problems/complaints in a positive manner
  • Enter customer orders according to company procedure.
  • Product knowledge: maintain a thorough knowledge of Design Within Reach products.
  • Read all communication and materials on product forwarded from corporate offices
  • Demonstrate an enthusiasm for design, including designers and the design industry
  • Attend studio meetings, share information amongst peers and make use of the web and catalog
  • Merchandising: help maintain the Studio's design and housekeeping standards.
  • Support floor and fixture changes
  • Receive process and ship product
  • Make use of the visual standards guidelines to ensure studio meets company standards at all times
  • Maintain a clean work space, back room and restroom
  • Support basic maintenance of the studio (light bulb replacement, painting)
  • Loss prevention: practice awareness of and compliance with loss prevention and safety procedures.
  • Contact the General Manager or Area Manager should any loss prevention or safety situation arise or be suspect 
  • Work relations: work well with customers, fellow associates and corporate contacts.
  • Partner with fellow associates and promote a positive team spirit
  • Follow company procedures including attendance, personal conduct, dress code and employee discount
  • Communicate constructively and objectively with corporate offices when resolving customer issues

Does this sound like you?

This might be you if you have the following skills and abilities...

  • Previous experience or education in design or architecture preferred
  • Able to identify customer needs and problem solve, to understand and explain product features and benefits
  • Design Savvy
  • Retail Experience in a commission sales environment is a plus
  • Experience with a POS system and proficient with MS Office software and web navigation
  • Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio
  • Attention to detail and outstanding problem-solving skills

Why Join Us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century and our success allows us to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

As an Outlet Assistant Manager, you'll be eligible for DWR's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy and more.

Design Within Reach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.  

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)
When autocomplete results are available use up and down arrows to review
+ Add Another Education


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Design Within Reach’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.