Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

We are seeking a Head of Clinical Recruiting to join our growing Talent team! The ideal candidate will have experience managing a large, multi-pronged talent team and working in fast-paced environment. As the Head of Clinical Recruiting, you will be responsible for a team of 30+ recruiters that hire more than 120 candidates per month. You must be able to fluently leverage data to inform operational improvements, capacity plan, and report to C-Level leadership.

The Head of Clinical Recruiting plays a key, cross-functional role, ensuring that Charlie Health has sufficient clinical capacity. Further, the Head of Clinical Recruiting is directly responsible for improving quality of hire and cost-per-hire through recruiter training and talent mapping. If you’re interested in a big role that allows you to get the best of both strategy and in-the-weeds execution, this position may be for you. Ultimately, the Head of Clinical Recruiting will be a key member of the talent leadership team and oversee the strategic direction of clinical hiring at Charlie Health.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

Partner with the leadership team to drive strategic planning, ensuring there is a clear plan to maintain/improve our clinical supply and quality
Coordinate and staff 3 Leads and 30+ recruiters in accordance with hiring targets
Deliver data-driven insights, in addition to weekly reporting to ensure clinical recruiting sub-verticals are on track to meet relevant goals
Identify and resolve operational inefficiencies in the clinical recruiting process, increasing pass-through rates and time-to-fill
Evolve our clinical competency hiring process to increase quality-of-hire and reduce pre-clinical attrition
Collaborate with other departments (e.g. Care Strategy, HR, Growth Strategy, and Finance) to ensure that clinical openings are approved and assigned in an efficient way
Ensure recruitment processes and conversations appropriately reflect the mission and values of Charlie Health
Be creative—identify new ways to source candidates and identify key networks to broaden the applicant pool and move candidates through the pipeline

Qualifications

8-12+ years of experience in Talent
5+ years managing a recruiting team of 10+ recruiters in size
Experience reporting directly to C-level stakeholders
Work authorized in the United States and native or bilingual English proficiency
Analytical and data-driven in your recruiting approach; Excel fluency preferred
Proven track record of taking initiative, from ideation through execution of projects
Experience holding recruiters accountable in a high-volume, sourcing-heavy environment
Proficiency managing ATS and recruitment tools/systems
High sense of urgency, with a track record of driving urgency across a team
Strong interpersonal, relationship-building and listening skills, with a natural, consultative style and ability to work cross-functionally
Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
Ability to energize, communicate, and build rapport at all levels within an organization
Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here

Additional Information

The total target cash compensation for this role will be between $216,000 and $350,000 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and number of years of experience. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.#LI-Remote

Our Values

Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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