If you got into healthcare to make a difference, you’re in the right place.  We’re looking for a values-driven, mission-focused, dynamic Clinical Operations Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia.  Someone who is searching for a workplace and culture that is as committed to them as they are their patients.  If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action. 

We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers.  Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families. 

Our Core Values 

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 

We’re fed up. Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.

We’re changemakers. We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.

We’re in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement 

We’re looking to find other changemakers who are ready to join our movement. 

The Role:

The Clinical Operations Specialist is a key driver of operational excellence for the clinical operations team. This role provides critical support to clinical leadership, manages complex projects, and ensures that policies, procedures, and resources enable high-quality patient care and efficient team operations. The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and is passionate about optimizing clinical workflows, patient experience, and cross-functional collaboration. This is a hands-on, highly visible role that combines administrative support, operational project management, and process ownership, making a direct impact on the success of the clinical operations team.

Essential Functions:

  • Own the lifecycle of clinical and patient engagement policies, procedures, and job aids, ensuring they are accurate, accessible, and compliant.
  • Lead annual policy review cycles by coordinating subject matter experts and managing updates across teams.
  • Partner with Learning & Development to maintain centralized, user-friendly clinical resources.
  • Drive adoption of policies and best practices across clinical teams.
  • Provide comprehensive administrative and operational support to clinical leadership, including scheduling, communications, and reporting.
  • Coordinate patient calendars, clinical team communications, and operational tasks to ensure seamless daily functioning.
  • Collaborate with Care Program Managers to track and complete key operational initiatives.
  • Prepare, analyze, and update weekly Clinical KPI dashboards to identify trends and opportunities for improvement.
  • Lead and coordinate projects aimed at improving clinical efficiency, patient experience, and key performance indicators.
  • Serve as a liaison across cross-functional teams to implement operational changes and workflow enhancements.
  • Monitor and report on project outcomes, ensuring initiatives are delivered on time and meet business objectives.
  • Support organizational committees by preparing materials, tracking outcomes, and driving follow-up on action items.
  • Partner with the Patient Experience Manager to triage, track, and resolve patient escalations promptly and effectively.
  • Maintain and optimize clinical team content libraries, EMR documentation, and operational systems.
  • Leverage telehealth platforms, EMRs (Athena preferred), and project management tools to enhance team efficiency.
  • Provide insights and recommendations based on clinical metrics, patient experience data, and operational trends.

Qualifications:

  • Associate’s or Bachelor’s degree preferred (Healthcare Administration, Public Health, or related field).
  • 3+ years of experience in healthcare or clinical operations, project coordination, or process improvement roles.
  • Demonstrated proficiency with EMRs, telehealth platforms, Google Workspace, and project management tools (Asana, Monday.com, etc.).
  • Strong organizational, analytical, and time-management skills with exceptional attention to detail.
  • Excellent written and verbal communication, interpersonal, and collaboration skills.
  • Ability to work independently, manage multiple priorities, and adapt in a fast-paced, high-growth environment.
  • Knowledge of healthcare regulations, compliance standards, patient safety, and quality assurance practices.
  • Experience supporting change management initiatives or strategic operational improvements.
  • Strong problem-solving mindset with a proactive, can-do attitude.

What’s in it for you 

  • Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility 
  • Fast growth company with opportunities to take on more responsibility or develop into new roles
  • Flexible work environment and the opportunity to work from home
  • Competitive compensation 
  • 401(k) plan with a company contribution 
  • Equity in the form of stock options
  • Medical, Dental and Vision coverage for you and your family 
  • Life insurance and Disability
  • Remote Work stipend
  • Generous Paid Time Off 

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: $26 - $34/hour depending on experience 

Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation.

We are going to make some very big waves starting with a small Rippl - come join us!

 

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