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Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 93 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Overview:

Our Associate Technical Account Managers become skilled business and technical professionals that assist our clients in managing their critical communication processes. The Associate Technical Account Manager will develop a strong foundational understanding of Precisely’s software, the technologies and infrastructure required to support Hosted Managed Services in a high availability model. The position is responsible for building effective relationships with clients and internal teams to deliver operational excellence and complex solutions in a fast-paced environment. We are open to candidates across the United States, however, preference will be given to candidates in or near Atlanta, Chicago, Las Vegas, and Miami. We are particularly interested in candidates who are also fluent in Portuguese. 

What you will do:

In this role, you will serve as a key point of contact between the client and all internal and external teams, ensuring seamless communication and coordination. You’ll be responsible for understanding Precisely’s service offerings and managing daily client production activities to maintain high service standards. As part of change management, you’ll collaborate with cross-functional teams to implement service changes for assigned clients, participating in use case development, user acceptance testing, and production validation. You’ll also manage issue resolution by troubleshooting, documenting, and escalating problems to internal teams to ensure prompt and complete resolution to the client’s satisfaction. Additionally, you’ll contribute to process improvement by providing input to establish Client Services processes and continuously seeking ways to enhance efficiency and effectiveness.

What we are looking for:

  • At least 1 or 2 full time years of experience supporting business clients in one of the following or related fields: Software Services, Financial Services, Marketing, Quality Assurance.
  • Bachelor’s degree from an accredited college is required (alternatively, five years of equivalent experience may be substituted for the educational requirement).  
  • Conscientious. Have an extremely detail-oriented personality, with strong decision-making and time management skills.
  • Ability to deal with multiple challenges and varying priorities. (Acts with a sense of urgency).
  • Exceptional written and verbal communication skills.
  • Analytical. Ability to identify key performance indicators of assigned clients from production metrics.
  • Results oriented. The position can be demanding, and flexibility of schedule may be required to meet the needs of our customers. Demonstrated experience exhibiting situational awareness while managing a team and/or a project
  • Experience creating and documenting detailed requirements.
  • Demonstrate and foster teamwork with peers and others (internal and external) to provide highly responsive client service.
  • Preferred Qualifications:
    • Conversational or fluent Portuguese 
    • Knowledge of SQL and writing database queries.
    • Knowledge of cloud technologies (AWS/Azure /Google).
    • Knowledge of HTML.
    • Knowledge of Adobe Suite of Products (Acrobat, Photoshop, Illustrator).
    • Familiarity with Salesforce/JIRA or other CRM systems.

#LI-CA1 #LI-REMOTE

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Global Applicant and Candidate Privacy Notice.

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