Figure is an AI Robotics company developing a general purpose humanoid. Our humanoid robot, Figure 02, is designed for commercial tasks and the home. We are based in San Jose, CA and require 5 days/week in-office collaboration. It’s time to build. This role will require frequent travel to customer sites and you can expect up to 75% travel.
The Deployment Engineer is a key team member in a customer facing role, responsible for the deployment and continued evaluation of the system in multiple use cases, with this role specifically focused on the home use case.
Responsibilities:
- Support engineering with deployment and development, serving as an on-site representative
- Develop testing plans and support procedures for the customer site, prioritizing the product roadmaps and development goals
- Execute robot commissioning and testing at the customer site, including tracking and analyzing collections, coding and debugging as necessary
- Ensure a positive customer experience and maintain the desired performance and reliability of the robot in the field
- Work with engineering to troubleshoot hardware and software issues as they appear and documenting learning to develop new SOPs
- Plan and execute the logistics of deploying early-stage robotic systems to homes and apartments
- Work with robot operators and technicians as the site lead, ensuring required work is completed and tools, spares, and equipment are available
- Communicate feedback to engineering clearly
Requirements:
- 3-5+ years of work experience in automotive or industrial automation/robotics integration, deployment, and development
- Engineering degree
- Excellent judgment and execution in high pressure situations
- Ability to work with your hands on electro - mechanical systems
- Experience with stakeholder management and customer success
- Experience transitioning products from design to pilot to commercialization
- Familiarity with project management software (Confluence, Jira, etc.)
- Willingness to travel frequently to customer sites
Bonus Qualifications:
- Software validation experience
- Experience with Linux, Python or coding languages
The US base salary range for this full-time position is between $125,000 - $185,000 annually.
The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.