Head of People Operations

Job Purpose 

Reporting to the People Director the role of the Head of People joins a team of dedicated people focused experts responsible for continuously enhancing our great place to work. This hands-on role will work with senior managers to ensure efficient and effective HR processes, fostering a positive workplace culture, and supporting our company's growth by managing all aspects of human resources operations.  

The ideal candidate will have a strong background in HR, knowledge of European employment law, exceptional leadership skills, and a passion for creating a supportive and productive work environment. 

Key Responsibilities

Team Leadership and Development 

• Lead, mentor, and develop a small team of HR professionals, ensuring they have the tools and support needed to succeed.
• Foster a collaborative and inclusive team culture that aligns with company values. 
• Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for professional development.  

HR Operations Management 

• Oversee the daily operations of the HR department, including but not limited to, employee relations, HR compliance, payroll, benefits administration, and employee records management.  
• Develop and implement practice, culturally aligned HR policies and procedures to ensure compliance with local, state, and in country regulations.  
• Ensure the accuracy and integrity of HR data and systems, maintaining confidentiality and security of employee information.  

Onboarding  

• Partner with Talent Acquisition and hiring managers overseeing the onboarding process for new employees, ensuring they receive a warm welcome and the necessary information to start their roles successfully.  
• Continuously improve the onboarding experience to enhance new hire integration and engagement.  

Employee Engagement and Retention 

• Champion Copper’s culture setting a balanced tone between innovation and risk-based decision making
• Develop and implement initiatives to improve employee engagement and satisfaction, including recognition programs, employee surveys, and team-building activities.  
• Address employee concerns and conflicts in a timely and effective manner, promoting a positive and productive workplace.  
• Manage employee relations activity, including grievances, investigations, disciplinaries, supporting managers and employees through capability and probation meetings
• Monitor and analyse employee key people metrics recommending and implementing strategies to improve retention.  

Performance Management  

• Oversee the performance management process, ensuring it aligns with company goals and encourages employee development.  
• Provide guidance and support to managers in conducting performance reviews, setting goals, and addressing performance issues.  
• Develop and implement training programs to support employee growth and development.  

Compensation and Benefits  

• Support the administration of compensation and benefits programs, ensuring they are competitive and aligned with company strategy.  
• Conduct regular market analysis to ensure the company’s compensation structure is competitive.  
• Provide guidance and support to employees regarding benefits and compensation-related inquiries.  

HR Analytics and Reporting  

• Utilise HR metrics and analytics to inform decision-making and improve HR processes.  
• Oversee regular reports on HR activities, including hiring, turnover, and employee engagement, for senior management.  
• Identify trends and areas for improvement, recommending and implementing solutions.  

Skills and Experience

Essential  

• Experience delivering best in class business partnering and generalist HR services to a medium sized business with exceptional results
• Exposure and knowledge of Financial services regulation
• 5+ years of experience in human resources, with at least 2 years in a leadership role 
• Strong knowledge of HR principles, practices, and employment laws in the Europe and the UK
• Excellent leadership and team management skills.  
• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organisation.  
• Proficiency in HRIS systems and MS Office Suite.  
• Ability to think differently, challenge process and demonstrated exceptional problem-solving skills 
• Ability to handle confidential information with discretion.  
• Ability to operate in a people centred, commercial environment 
• Attention to detail  
• Highly motivated and ambitious with willingness to continuously learn 
• Experience in a start-up and/or fast paced environment 

Desirable 

• Degree or Certificate qualified HR professional, or relevant qualification  
• Experience and knowledge of global HR practices 
• Talent mapping, succession planning experience