The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like T-Mobile, Jaguar Land Rover, BBVA USA, and Kiehl’s — as well as organizations like the U.S. State Department and World Health Organization — trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.

What You’ll Do

  • Have advanced knowledge of our front-end web development technologies in order to troubleshoot and resolve complex technical issues that our customers experience with our products (Answers, Pages and Knowledge Tags)
  • Be an expert on each of our APIs, including our Knowledge, Live, and Administrative integration capabilities and best practices in order to resolve API-related technical issues
  • Serve as a resource for external development teams, engineers, and product experts who are looking to get the most out of their integration with Yext
  • Support additional integration capabilities such as: implementing SSO, working with webhooks, submitting apps to the App Directory, and more
  • Aid and manage integrating new enterprise and reseller customers into Yext’s products
  • Work and communicate clearly with Yext's internal teams—including but not limited to:
    • Client Success
    • Platform Engineering
    • Platform Services
    • Consulting
    • Partner Engineering
    • Product
  • Iterate on newly formed Developer Support processes and be a part of an emerging team
  • Be unafraid to confront ambiguity and have confidence in your abilities to proactively improve team efficiency and structure as the Developer Support team grows
  • Provide next-level technical support to Premier clients and partners, joining technical calls as needed
  • Drive bug resolutions, requirements and feature requests with Product and Engineering
  • Develop expertise in Yext’s product offerings, underlying implementation and technical design

What You Have:

  • BA/BS in Computer Science, Electrical/Computer Engineering, Information Systems, or a similar college level education
  • 2+ years experience in a technical support function or in a software engineer role
  • Previous experience of web development and debugging
  • Deep understanding of the web technology stack (CSS, Javascripts, TCP/IP, HTTP, HTML, DNS)
  • Strong knowledge of common API infrastructures like JSON, XML, and RESTful APIs
  • Understanding of B2B, SaaS or client-facing, consumer products
  • A natural curiosity to learn the in-depth technical nuances of our platform
  • Aptitude for problem solving and technical troubleshooting
  • Desire to learn and grow
  • Ability to work autonomously
  • Excellent time management and prioritization skills
  • Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
  • Strong customer focus, ownership, urgency and drive
  • Good organization skills to produce quality work, within required specifications, and within scheduled timelines

Bonus Points:

  • Previous experience using Handlebars
  • SQL experience is a plus
  • Understanding of SSO

#LI-TN1

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