We are Welcome. Welcome, a NewsCred Brand and the leading Marketing Orchestration Platform, is on a mission to transform how marketing teams work. Gartner and Forrester agree, Welcome is a leader in multiple software categories.

We are not resting on our success. We believe that modern marketing organizations need their own operating system, just as Sales has Salesforce and Finance has Oracle. This Marketing OS will centralize where campaign planning, production, and management, enabling marketing teams to work together on a single platform. There are many big companies competing to be the winner - we thrive on the challenge and believe we will win because we’re purpose-built for marketing, content-focused, and performance-driven. 

We’re looking for insatiable innovators, disruptors, and challengers to join us on our mission to create and dominate the next big martech category. 

Position Overview

The Engagement Manager manages and develops key client relationships to ensure the overall success of onboarding and implementation of projects. The Engagement Manager partners with Sales and Technical Services to achieve customer business objectives.

What You’ll Do

  • Partner with Account Executives and Solutions Consultants during the sales process to scope onboarding to accomplish customer’s business objectives
  • Develop Statement of Work for services engagement, including requirements, time, cost, and benefits
  • Manage overall onboarding program in partnership with Technical Consultants, across multiple projects with a focus on delivery of scope and high quality outcomes
  • Drive cross-functional alignment across key customer stakeholders throughout engagement
  • Conduct discovery meetings, collect requirements, and design future state processes and architecture for rollout
  • Identify and manage risks, resolve issues, escalate when appropriate and drive projects to successful onboarding, while exceeding expectations
  • Help build and define internal methodologies and tools to build PS Engagement practice
  • Be involved in remediation of customer requests in partnership with Technical Consultants and Product, serving as customer advocate to ensure problems are effectively and rapidly resolved
  • Collaborate with Customer Success on the long-term success of customers and adoption

What You’ll Need

  • At least 3 years experience in deploying SaaS and/or marketing technology
  • At least 2 years experience as the customer-facing lead or project manager of SaaS and/or technology deployments
  • Foundational understanding of the channels and technologies that support content marketing (social, CRM, marketing automation, CMS)
  • Quick learner capable of handling concurrent tasks in a fast-paced environment with enthusiasm and willingness to constantly learn
  • Project management skills
  • Motivated self-starter who is comfortable bringing creative solutions to peers and leadership internally and externally, in order to evoke change and iteratively improve processes and business outcomes
  • Experience working with APIs
  • Experience with WordPress, Drupal, AEM and other CMSs a huge plus
  • Experience with feeds (JSON, RSS)
  • Proficiency in leading change within complex organisations with little or no formal processes
  • Active listener who is able to influence and gain buy-in from multiple stakeholders often times with competing priorities
  • Ability to drive multiple projects simultaneously and independently
  • Experience leading and facilitating in-person workshops and training
  • Excellent presentation and communication skills
  • Willingness to travel (up to 35% of the time)

Why You’ll Love Working Here

  • Our culture is the most important thing we offer: a place to do your best work, and a chance for your voice to be heard in a democratic environment as we shape a high-growth space. Learn more in our “How We Work” document
  • All-hands Demo Days on Wednesdays; catered lunches on Fridays
  • Full suite of benefits, including medical, vision, dental, 401k, and generous parental leave
  • Best-in-class compensation plans, as well as company equity – everyone has a stake in our growth
  • An agile performance review process, to encourage ongoing transparency between managers and direct reports
  • Unlimited vacation days and flexible working hours
  • Monthly and quarterly regional and global team building events
  • Performance enablement program and soft skill trainings to support internal career growth and development  
  • Reward and recognition programs (peer to peer as well as birthdays and work anniversaries)
  • Volunteering and opportunities to give back 
  • Chance to work with our incredible global team all over the world

 

Diversity & Inclusion

At Welcome, we believe that diversity is an essential part of a healthy workplace and that inclusivity is more than just good intentions.

We are committed to recruiting, hiring, and retaining a diverse community that is representative of the ones we live in. We will hold ourselves accountable by measurable success criteria and will be transparent on our progress towards these commitments. 

Our work isn’t over when we have successfully diversified our pool of employees; we are committed to ongoing efforts to make Welcome an inclusive environment for all. This includes providing ongoing opportunities for education, awareness, and partnerships that share our commitment to eliminating unconscious bias and raising awareness about experiences other than our own.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Welcome, a NewsCred Brand are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.