Warby Parker is on the lookout for a driven Junior Support Engineer to join our Technology Services team. Our proactive team is all about identifying the root cause of Help Desk requests and implementing solutions that are easy for people throughout the company to implement themselves—and we’ve seen great success. As Warby Parker has grown, our incoming ticket count has decreased year over year. If you’ve got the technological know-how to help us keep things rolling, read on!
What you’ll do:
Answer, resolve, or escalate all requests that appear in our Retail and Corporate Help Desk ticket queue
Take on non-ticket related tasks, such as new-hire account provisioning and hardware preparation and collection
Reduce incoming ticket volume by collaborating on a variety of projects to resolve issues quickly and effectively (e.g., stocking our self-service hardware shelf, writing how-to articles)
Participate in a seven-day on-call rotation for after-hours support
Who you are:
Backed by 1+ year of Help Desk support experience, preferably in a large enterprise environment with many remote users
Capable of supporting and troubleshooting iOS, macOS, Chrome OS, and Windows devices
Familiar with basic network protocols and troubleshooting
An excellent communicator who’s confident providing remote assistance over the phone, via chat, or through tickets
Familiar with the latest troubleshooting techniques, as well as A/V fundamentals
A proactive, resilient problem solver and multitasker
Passionate about technology
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Familiarity with Jamf Pro
Experience managing G Suite Enterprise
A working knowledge of Active Directory
Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in-house, we’re able to offer top-quality glasses and sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.
Since starting out in 2010, we’ve set up headquarters in New York City and Nashville, built our own optical lab, and opened retail locations all around the U.S. and Canada. As we grow, we’re committed to proving that businesses can scale and be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in need—to date, that’s over five million pairs.
Of course, all work and no play makes a dull workplace. Who likes that? At Warby Parker, you can look forward to company outings, volunteering and learning opportunities, and just great company. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community keeps us excited to walk through the door every day. Good work, good people.
Some benefits and perks of working at Warby Parker:
Health, vision, and dental insurance
Flexible “My Time” vacation policy
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Cell phone plan reimbursement
A health-and-wellness stipend
Free eyewear, plus discounts for friends and family