At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. We strive to create an inclusive culture that encourages people from different backgrounds to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our lives. Our team consists of smart, humble, and collaborative people who value ownership overall we do to create a product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

As an Associate Integration Engineer , you will be on the front line of all incoming partner support questions. You will leverage internal and external tools, as well as your technical knowledge, to debug problems, identify & reproduce bugs, and provide solutions to partners. You will triage and escalate issues to other team members as necessary to ensure that we take care of every partner. You will assist the sales team as they take new partners through the integration process. Above all, you will work tirelessly to find ways to improve Branch and minimize friction as partners integrate and improve their apps with Branch.

What you’ll do:

  • Manage incoming support requests on our ticketing platform.
  • Provide technical assistance to developers and marketers who use the Branch SDK.
  • Triage issues and escalate to various team members.
  • Act as a technical resource to sales team members.
  • Manage bug queue to ensure issues are followed up on and resolved.
  • Accomplish miscellaneous engineering projects to push our business forward.

You’ll be a good fit if you have:

  • B.E / B.Tech or an equivalent degree in Engineering.
  • Developed and published mobile apps.

A little bit about us:

  • Branch has raised more than $330M from investors such as NEA, Founders Fund, and Playground Ventures. 
  • We are headquartered in Silicon Valley and have presence all over the world.
  • Diversity at Branch ranks in the top 10% for similarly sized companies (by Comparably).
  • We are ranked as the #3 fastest growing company in North America on Deloitte’s 2020 Technology Fast 500 list. 
  • In 2020, we are recognized as one of Forbes Best Startups, Great Places to Work, and Bay Area Best Places to Work.
  • We have more than 3 billion monthly users and are partnered with over 75,000 apps.

If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from different backgrounds, age groups to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our lives, and we can’t wait to show you what we have to offer!

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