Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

KEY RESPONSIBILITIES

  • Provide leadership through strategic direction and active engagement to align Hardware Fulfillment functions and priorities with Toast business goals
  • Forecast demand & grow relationships with Distribution and Manufacturing partners to keep Supply Chain fluid
  • Establish and maintain performance metrics for all associated Hardware Ops functions in Shipping, Production, and Returns & Repairs
  • Foster a Customer Service culture through active engagement, leadership, and a strong sense of accountability within the department
  • Partner with key stakeholders in R&D, Customer Success and business leaders across the organization to provide strategic insight and recommendations 
  • Manage the use of Salesforce.com, Netsuite ERP, Ozlink Mobile Pro and other related applications while scoping new tools
  • Hands-on program management of HW Ops initiatives and projects (e.g. Quarterly QBRs and planning processes, cross functional Ops deliverables, etc.)
  • Build the future strategies to improve Hardware Operations at Toast including identifying and procuring new tools
  • Manage and communicate processes and metrics to enable highly transparent, credible and impactful functions
  • Align with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automated emails, and more

EXPERIENCE & PROFESSIONAL COMPETENCIES:

  • High energy and motivation to achieve results, and willingness to be independently entrepreneurial and a self-starter
  • 5+ years of relevant work experience within operations, complex supply chains, and strategies
  • Strong qualitative, quantitative and analytical skills, demonstrated by an ability to identify and use information and data to set goals and priorities
  • Demonstrated experience operating in both an individual contributor, execution-focused role, as well as a leadership role growing and scaling a function and team
  • A structured and detailed thinker  
  • Prior experience working as an Operations Manager or Engineering Manager
  • History of excellent judgement and productive communication
  • Experience presenting to senior management

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