Warby Parker is on the lookout for a driven, tech-enthused Coordinator of IT Logistics to join our Technology Services team. This person will help hold the team together by ensuring we’re always meeting the technological needs of the entire company in a timely and effective manner. You will support our growing team by working with stakeholders to understand hardware needs and requirements for new hires and new locations. You will also work with third-party vendors to ensure timely hardware delivery. If you’re an enthusiastic collaborator who gets a thrill from checking off your to-do list, read on!
What you’ll do:
- Order and track hardware purchases and returns for our Retail teams
- Support store openings, retrofits, and relocations by facilitating hardware deliveries and coordinating on-site tech visits for set-up
- Create and communicate user and location accounts for key systems
- Own communications with on-site teams, making sure they’re aware of scheduled work
- Create purchase requisitions for hardware and software
- Support EOL (End-of-Life) equipment communication
- Partner with third-party vendors to ensure delivery timelines are met and delays are communicated promptly
- Work closely with the IT Procurement Manager to maintain a healthy stock of high-profile consumables
- Learn, grow, and repeat by suggesting process improvements
Who you are:
- Backed by two or more years of experience in a customer service position
- Curious by nature, always seeking the root causes of issues rather than surface-level solutions
- A critical thinker with a solution-oriented drive
- A concise, clear, and creative communicator
- Passionate about technology, supporting colleagues, and process improvement
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra credit:
- A background in retail or customer experience
- Project management experience
- Proficiency with Google Docs and Google Sheets
- Vendor relationship experience
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
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About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.