Vacasa is the largest full-service vacation rental company in North America. Our local teams are the key to our success and help us ensure our guests have a seamless stay. From fresh linens, clean kitchens, sparkling pools to maintenance support, our Operations teams keep our properties in top shape and ready to welcome our guests. 

Work with Vacasa this WINTER season!

Are you passionate about customer service, love assisting people every day and enjoy mentoring and supporting a team? If so, you could be the perfect fit for our Lead Front Desk Specialist role! We’re looking for a hardworking, enthusiastic individual to be the welcoming face for our guests, vendors, and homeowners at our local management office. In this role, you'll handle various administrative tasks, answer inquiries, and ensure a positive experience for everyone you interact with while assisting local management with daily tasks.

This is a seasonal position. Employment dates begin as soon as 11/24/24 and work through end of season on or around 4/26/25. As a part-time, seasonal position, exact schedule and hours are varied based on the needs of the business and may fluctuate from one week to the next.

Compensation

  • $23 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
  • More benefits and company perks information below

What you’ll do

  • Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
  • Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
  • Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
  • Verify unit availability to assist with scheduling vendor or realtor visits
  • Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
  • Build and maintain business relationships and open lines of communications with other internal support teams
  • In some locations, you may supervise other Guest Service employees
  • Other tasks as needed - because every day looks different in hospitality!

The skills you’ll need

  • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
  • Professional in all forms of communications such as in-person, email, phone calls, video calls and texts
  • Ability to work well under pressure in an agile, fast-paced environment 
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable 
  • Strong attention to detail
  • Adhere to all company policies and procedures

Work environment and physical demands

  • Ability to stand, sit, and walk for an extended period of time
    • Reach overhead and below the waist
    • Regularly push, pull, and lift up to 25 pounds
    • Occasionally lift or move up to 50 pounds
    • Bend, stoop, squat, kneel, and twist
  • The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What you’ll get

  • Health/dental/vision insurance—100% coverage option
  • Employer Sponsored & Voluntary Supplemental Benefits
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute 
  • Health & Dependent Care Flexible Spending Accounts
  • Flexible vacation time
  • Paid sick days and holidays 
  • Paid parental leave after one year of tenure 
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts and 
  • All the equipment you’ll need to be successful
  • Great colleagues and culture
  • Please visit our careers page to review our full benefits offerings

The company is under no obligation to extend your employment through the season nor beyond the end date. There may be additional opportunities within this or other roles at season end.

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. 

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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Vacasa Demographics - All Company

Vacasa values diversity, inclusion & belonging for all, and is proud to be an Equal Employment Opportunity employer. We have been, and will continue to be, committed to creating a workplace that is as unique as the communities we serve. Hiring people with different backgrounds and experiences helps us stay innovative and not lose sight of what makes our business matter—relationships with our guests, homeowners, and each other.

We invite candidates to self-identify as to the categories below to assist us in evaluating whether we are reaching and attracting a diverse candidate pool. Submitting this information is entirely voluntary and your responses will be maintained securely. Your responses, or lack of response, will not be accessible to recruiters or hiring managers and will not otherwise be used in making hiring decisions.

Thank you in advance for your participation!

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