At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Employee Relations Partner on our P&C Business Partnering Team at Compass, you’ll play a key role in fostering a fair, inclusive, and legally compliant workplace. You’ll be responsible for managing and resolving complex employee relations (ER) matters, conducting thorough investigations, and coaching leaders through sensitive interpersonal and performance issues. This individual contributor role also provides strategic ER support to the People Business Partnering team and managers across the organization, ensuring a consistent, proactive, and employee-centered approach to workplace concerns.

Please note: this role is a 100% in-office role based out of our NYC HQ Office (Union Square).

What You’ll Do:

Employee Relations Case Management & Investigations

Lead and conduct thorough, impartial investigations into employee complaints, misconduct, and workplace issues, ensuring fairness, consistency, and legal compliance.
Manage high-risk and complex ER cases involving performance management, terminations, policy violations, interpersonal conflict, leaves of absence, and reasonable accommodations.
Collaborate with People & Culture (P&C) Business Partners and the Employment Legal team to develop solutions that balance business needs, mitigate risk, and promote a positive employee experience.
Serve as a subject matter expert and escalation point for P&C Business Partners and managers on sensitive or high-risk ER matters.
Ensure all ER issues are handled in accordance with company policies and federal, state, and local employment laws.
Maintain detailed, confidential, and compliant records of investigations, findings, and resolutions in a centralized case management system.

Coaching, Guidance & Manager Support

Provide real-time consultation and coaching on a variety of complex employee relations topics, including conflict resolution, engagement risks, and performance issues.
Support and guide managers through difficult conversations with employees, such as performance feedback, disciplinary actions, and behavioral concerns.
Empower business leaders to apply best practices in employee management, fostering a fair, respectful, and compliant work environment.

Policy Development, Insights & Strategic Initiatives

Lead in reviewing and developing employee relations policies and procedures to ensure clarity, consistency, and legal compliance.
Analyze ER case trends and root causes to identify systemic issues and recommend proactive, data-informed interventions.
Provide ER expertise and risk assessment during organizational changes (e.g., restructurings, reductions in force), ensuring alignment with internal protocols and employment laws.

What We’re Looking For:

5+ years of experience in an HR role focused on Employee Relations
Extensive experience in Employee Relations, ideally in a high-growth or fast-paced environment.
Demonstrated success managing and resolving complex ER matters, including investigations, conflict resolution, and accommodations.
Deep knowledge of employment laws and regulatory compliance across U.S. jurisdictions.
Excellent interpersonal, coaching, and communication skills with the ability to build trust at all levels of the organization.
Strong analytical skills, sound judgment, and the ability to manage sensitive issues with discretion and confidentiality.
High attention to detail and commitment to accurate case documentation and record-keeping.
Comfortable navigating ambiguity and adapting ER strategies to changing business needs.

Compensation:

The salary pay range for this position is a base pay of $120,000-$170,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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