At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As a Relocation Manager, you will be the primary contact for our clients and their families throughout the relocation process, ensuring they receive exceptional service from start to finish. You will assist the Relocation Director in managing referrals, assessing client needs, and coordinating timely placements. Your role includes educating agents on RMC processes and training team members, all while maintaining strong relationships with cross-functional teams. As a Relocation Manager, you are dedicated to providing a seamless experience for our clients and are committed to excellence in every aspect of your work.

Please note: this role is 100% in-office in San Francisco (891 Beach St)

At Compass You Will:

Assist the Relocation Director with the management of incoming/outgoing referrals and tracking/reporting
Act as the main point of contact for administering and delivery of Relocation and referral services to transferees/clients and their families
Manage, accept, and monitor referrals throughout the file’s lifecycle
Counsel and assess the individual client’s needs and coordinate the timely placement of incoming referral business
Serve as a key liaison for the operational delivery of referrals
Educate and instruct agents regarding all RMC forms and processes
Instruct agents on the proper Corporate HomeSale processes and procedures
Work in conjunction with the Relocation Director to train team members on relocation practices and procedures
Assist with managing the Corporate Relocation Specialists and clerical support personnel
Input data into a referral tracking system and assist with monitoring production and information
Monitor referrals on a daily basis and provide client status updates regularly
Act as a knowledgeable resource for information about area and home market trends
Responsible for collecting and disbursing payment of referral fees
Manage RMC inventory properties and develop strategies for quick sale
Assists with the placement of Rental Assistance referrals as needed
Invoice RMC for Rental Assistance
Maintain good relations with cross-functional teams
Help improve operational efficiencies whenever possible
Cover for coworkers as needed
Perform additional duties and responsibilities as requested or assigned

What We’re Looking For:

3+ years of experience working in a relocation department, real estate company, or relocation management company actively working with real estate agents
Experience with eRelocation system
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, the ability to build and manage relationships
Meticulous attention to detail, highly organized
Great listening skills, connect well with others and is empathetic of the customer’s pain points
Competent in the G suite and comfortable learning and working in customized software programs
A California real estate license is a plus

Compensation:

The base salary range for this position is $57,200 - $85,900; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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