About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team:

Upstart’s executive assistant team consists of a group all working collaboratively to support senior leadership. Their key priorities include efficient calendar management, effective communication, project support, and maintaining confidentiality. The team's goals focus on enhancing productivity, aligning support with strategic initiatives, improving communication channels, and fostering professional development. By adapting to the evolving needs of executives and the organization, the team plays a crucial role in ensuring smooth operations and successful outcomes.

As the Executive Assistant at Upstart, you will play a vital role in enhancing the efficiency of senior leaders by managing their calendars, communications, and key projects. Their responsibilities include organizing meetings, handling sensitive information, and streamlining workflows, which allows executives to focus on strategic decision-making. By providing crucial administrative support, executive assistants significantly impact overall productivity and contribute to the success of the organization.

Position Location - This role is available in the following locations: Remote, San Mateo, CA

Time Zone Requirements - This team operates on West Coast time zones.

Travel Requirements - This team has regular on-site collaboration sessions. These occur 1-3 times per quarter at an Upstart office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

Calendar Management: Efficiently organizes and prioritizes the executive's schedule, maximizing time and ensuring important meetings are prioritized.
Communication Filtering: Screen and manage incoming communications, ensuring that urgent matters are addressed promptly and that the executive is not overwhelmed.
Meeting Coordination: Plan and coordinate meetings, including logistics, agendas, and follow-up actions, enhancing collaboration and productivity.
Onsite Planning: Coordinate and manage logistics for onsite events and meetings, ensuring everything runs smoothly and aligns with the executive's goals.
Travel Arrangements: Organize travel plans, optimizing itineraries and accommodations to reduce stress and save time for the executive.
Confidential Information Handling: Manages sensitive documents and communications with discretion, maintaining confidentiality and trust.
Problem Solving: Proactively identifies and resolves issues that may arise, allowing the executive to focus on strategic tasks.
Team Liaison: Act as a bridge between the executive and other departments, facilitating effective communication and collaboration.
Task Prioritization: Helps prioritize tasks and projects, ensuring that the executive remains focused on high-impact activities.

What we’re looking for:

Minimum qualifications:
- Proven Experience: Minimum of 4-5 years in an administrative or executive assistant role, preferably supporting senior executives.
- Strong Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Excellent Communication: Proficient verbal and written communication skills, with the ability to interact professionally with internal and external stakeholders.
- Tech Proficiency: Familiarity with office software (e.g., Microsoft Office, Google Workspace) and project management tools; experience with CRM software is a plus.

Preferred qualifications:
- Ability to Manage Complex Calendars: Expertise in scheduling and prioritizing meetings across multiple time zones while anticipating scheduling conflicts.
- Skilled in Project Management: Proficient in managing projects from inception to completion, including timeline tracking and resource allocation.
- Knowledge of Communication Tools: Familiarity with tools such as Slack, Zoom, or Google Suite to facilitate effective remote communication and collaboration.
- Ability to Adapt to Change: Comfortable working in a dynamic environment and capable of quickly adjusting priorities as business needs evolve.
- Skilled in Event Planning: Experience in organizing and executing corporate events, meetings, and team-building activities, ensuring attention to detail and logistical efficiency.
- Ability to Build Relationships: Strong interpersonal skills to establish rapport with executives, team members, and external partners, fostering a collaborative work environment.

What you'll love:

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-Associate

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range

$80,000—$111,000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

Are you authorized to work lawfully in the United States for Upstart? *

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Have you been employed by Upstart before? *

LinkedIn Profile

Website

Location Preference *

As a digital-first company, we are providing our employees with the opportunity to work remotely across the US and/or from one of our physical office locations.

Please select from the list below your primary work location preference(s). Primary work location is defined as where you will spend more than 50% of your time working. Before making your selection(s), please check to make sure that the location is listed as an option in the job’s description above. Multiple selections can be made if multiple locations are available. Remote is considered a location.

  San Mateo, CA
  Columbus, OH
  Austin, TX
  Remote

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Upstart’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender *

Are you Hispanic/Latino? *

Please identify your race *

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status *

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status *

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.