About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

As an Senior Implementation Manager at Upstart, you will drive the launch of Upstart solutions with new and existing bank partners and credit unions. This key role to onboarding our lending partners functions as the main point of contact for new clients implementing Upstart personal loans, auto, or other new products, and for existing clients expanding usage of the Upstart Platform.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - This team has regular onsite collaboration sessions. These occur 3 days per Month at the nearest office as well as quarterly alternating between San Mateo and Columbus. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

Work closely with the Compliance, Legal, Engineering, Operations, and Marketing teams to facilitate and drive a consistent client experience and ensure successful projects and training for new clients
As a trusted advisor with deep product knowledge, this person will need to understand the client’s goals, pain points, and Upstart workflows
Drive and manage new partner implementations from start to finish, including weekly meetings and maintaining internal/external project progress
Confirm customer requirements and needs and provide guidance, assistance, and support to clients in the technical platform configuration
Oversee the handoff process between Implementation and Customer Success
Understand client pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that will improve client workflow
Compliment key product discussions by gathering and communicating client feedback and feature requests
Escalate and identify risks to strategize the best approach to resolution

What we’re looking for:

Minimum qualifications:

7+ years of experience in software implementation, consulting, or program/project management
Work experience in a highly regulated financial services industry (banking/insurance/finance) is required
Comfort with client and stakeholder management, including presentations to both small and large groups and managing challenging conversations
Ability to adapt to a rapidly changing product and respond strategically to client need

Preferred qualifications:
- Conversational knowledge of AI/ML based decision making
- Consumer lending product experience
- Familiarity with both phase/gate and agile product launch methodologies preferred
- PMP certification is a plus

What you'll love:

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-MidSenior

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range

$121,300—$167,800 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy

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