Curious about what it’s like to work at the world’s number 1 discovery platform as a Technical Support Engineer? We’re glad you asked! 

What is the key purpose of a Technical Support Engineer? 

As a Technical Support Engineer on the Professional Services team in São Paulo, you will provide expert service to Taboola's customers, troubleshooting complex database and backend technology issues.

What skills and qualifications do I need?

For this role it is essential that you have:

  • At least one year of experience in a technical support position
  • Experience troubleshooting, SQL, Google Analytics, JavaScript, CSS/HTML, APIs and Mobile SDKs
  • Passion for developing creative technical solutions
  • Knowledge of business processes, workflows, and ability to provide structured formal documentation
  • Strong customer service skills

What will I be doing on a day-to-day basis?

As a Technical Support Engineer you will: 

  • Perform in-depth troubleshooting including database analysis and reading system logs to solve complex support issues
  • Manage assigned cases to meet service agreement levels
  • Provide ongoing support and case management for top clients
  • Work with several departments across Global Support, Professional Services, R&D, Sales, and Account Management
  • Write technical notes and troubleshooting procedures to be used by the Global Support Organization
  • Develop a deep knowledge of Taboola-specific technology issues

Why Taboola? 

  • If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
  • We work with some of the biggest names in the business. Our partners include MSN, IstoÉ, Folha de São Paulo, R7, Editora Globo and much more.
  • Taboola São Paulo offers a generous benefit package including health insurance.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, YouTube, & the Taboola Life Blog.

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below. 

Please submit your CV in English

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

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Individuals seeking employment at Taboola are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other classification that is protected by law.

We care about diversity and inclusion and, like many employers, are keen to understand more about characteristics of those applying to us. This helps us to understand whether we are meeting our diversity goals and how we can improve our practices going forwards. For this reason, candidates are given the opportunity to provide information on their gender when applying for a job with Taboola.

Answering this question is entirely voluntary. Whether you choose to complete this will not be considered as part of hiring process and will not affect your opportunity for employment, or the terms and conditions of employment.

The information given does not form part of your application and will not be provided to hiring managers. Instead we use it to run reports that tell us the percentage of applicants identified under each of the gender, race and ethnicity categories for this position. These reports would be aggregated and so would not contain your name or identifiers. In most cases it would not be possible to identify any individual from this information.

By answering below, I give my consent to the collection of my gender data, and I agree that the information I provided will be processed in accordance with Taboola’s Employee Data Policy available at: https://www.taboola.com/documents/employee-data-policy.pdf. Please review our policy carefully before submitting any of your personal information. You may contact us at privacy@taboola.com with any questions about how we collect or use your personal information, or your applicable rights.

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