What does a Training Manager do?

The Training Manager is responsible for developing, delivering, and maintaining training programs for new and existing employees. The Training Manager will provide learning solutions in both in person and virtual environments to achieve specific learning objectives, while using the Company core values of Integrity, Candor, Accountability, Respect, and Excellence.

What you will be doing:

New Hire Orientation:

Coordinates, schedules (Outlook), and conducts talent Welcome calls; oversees and facilitates onboarding, and conducts other learner series
Manages and communicates training (e.g., onboarding) schedules in consultation with other members of the Learning Team
Delivers feedback on performance opportunities, sets goals, monitors process, and works with Learning Team to develop and deliver corrective action plans
Monitors and reviews the progress of trainees by using questionnaires and discussions with managers
Tracks training participants’ statuses and results and reports to Learning and Management Teams

Staff Developmental Training and Education:

Assess employees’ skills, performance and productivity to identify areas of improvement
Facilitates, delivers, coaches, and mentors employees as needed
Assists in the development and delivery of new training methods for employee and/or department developmental and improvement needs
Facilitates in person or virtual one-on-one training calls to provide effective feedback
Creates, administers, analyzes, and reports on end-user progress; recommends and integrates training improvement strategies based on findings

Update Training:

Develops and refines departmental training materials
Assists in development and coordinates delivery of training on new procedures, benefits changes, system updates, and other information
Maintains training resources on Intranet and/or department shared drive

Software and Systems:

Uses LMS system (Litmos) to:

Set up learning assets and user accounts as requested
Assist with Learning help desk
Maintain administration records up to date and utilize reporting system
Develop ad hoc and specialized reports as required

Uses virtual training tools (Zoom, MS Teams, and iSymphony) and facilitation skills to lead employee training sessions
Communicates software application problems and issues to Support and Learning Team.

Communication:

Communicates courteously with employees by telephone, email, web meetings to build positive relationships
Investigates and responds to progressing issues and queries, resulting in a successful conclusion within the earliest time
Keeps up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses
Helps to create an environment of high morale, motivation, and teamwork
Other duties as assigned

What you will need to possess to succeed?

Minimum of Associates Degree or Bachelor’s Degree preferred
Minimum of 2 years training or eLearning experience preferred
Previous knowledge of healthcare staffing experience preferred
Must have excellent content delivery
Must have excellent interpersonal skills, with a focus on coaching, motivation, enthusiasm, and positive attitude
Ability to learn and teach proprietary software and other systems
Ability to learn new ideas, processes, and systems quickly to deliver learning to organization
Ability to work within tight deadlines
Ability to effectively prioritize and execute tasks
Ability to organize and complete work in a timely manner
Must have strong written and verbal communication skills
Must have a working knowledge of computers and software systems including Microsoft Office products (Excel, OneNote, Outlook, PowerPoint, & PowerPoint), Microsoft Teams, Zoom, and the Internet
Must have working knowledge of LMS (Litmos preferred)
Must have an understanding of content development and delivery
Must have demonstrated ability to simultaneously handle a large and diverse number of technical tasks and issues with tact, cooperation, and persistence
Must have superior customer service skills
Must have good analytical and problem solving skills
Must have experience working in a team-oriented, collaborative environment
Must be detail-oriented and highly organized
Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

What we want to offer you:

An Industry best, bonus plan to help you achieve your financial goals
A commitment from all leadership to help you succeed and develop you within your role
Permissive paid time off with six paid company-wide holidays
A thorough and highly rated training program that will provide the knowledge and skills to succeed in your role
401 (k) retirement plan with company match
Traditional healthcare benefits such as medical, vision, and dental
Flexible spending account to help with child-care, medical, and transportation costs
Supplemental benefits such as life, disability, hospital, critical illness, and pet insurance
Unique benefits include mental health and financial wellness programs, LinkedIn Learning membership, Employee Resource Groups, and leadership development programs
An enjoyable online work environment that includes some company-paid lunches and Supplemental Health Care merchandise
Opportunity for you to be sent on a luxury, expense-paid vacation and become a member of Supplemental Health Care’s Champions Circle
A remote work environment provides equipment such as a laptop, a computer screen, keyboards, mouse, headset, computer camera, and computer bag

Diversity Statement:

We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.

Equal Opportunity/Affirmative Action Employer - Supplemental Health Care is an Equal Employment Opportunity Employer.

Supplemental Health Care participates in E-Verify to confirm work authorization. Please visit www.uscis.gov for more information.

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Temporary Training Manager