General Description:

The Quality Assurance and Clinical Services Manager will work closely with the VP of Quality Assurance & Clinical Services and the Quality Assurance team. They are responsible for managing and reviewing companywide clinical issues; including working with all local offices. This position serves as a clinical and professional liaison between office talent and field talent. The Quality Assurance and Clinical Services Manager has clinical expertise and is familiar with the field talent practices and procedures. They rely on extensive experience and judgment to plan and accomplish goals using Company core values of Integrity, Candor, Accountability, Respect and Excellence.

What you will be doing:

Acts as a clinical and professional liaison for office and field talent and clients; counsels, coaches and coordinates talent contract concerns; cancellations or terminations when requested by client or office talent
Coordinates internal communication/documentation of field talent contract counseling; cancellations or terminations with Supplemental Health Care (SHC) to determine eligibility status
Coordinate and teach clinical client-specific orientations
Generates monthly reports of Quality Assurance / Risk Management issues for SHC to VPQACS
Assess client, office and field talent inquiries regarding clinical practice issues including infection control issues; available to assess problems immediately upon occurrence
Performs duties and functions in accordance with SHC’s policies and procedures
Serves as back-up consultation to the VPQACS for clinical concerns for field talent and clients
Under the direction of the VPQACS, ensures that Joint Commission, contractual, legal and regulatory standards are being met
Supports and assists VPQACS with achieving and maintaining Joint Commission certification
Performs on-call after hours support as needed
Assists with clinical practice issues and projects as needed
Serves on clinical practice committees as needed
Help to create an environment of high morale, motivation and teamwork
Maintain company core values of Integrity, Candor, Accountability, Respect and Excellence
Other duties as assigned

Qualifications:

Minimum of current RN license required, Bachelor’s Degree preferred
Minimum of 5 years Nursing experience (8 years Nursing experience for Senior level role), with a minimum of three years in a supervisory/management position required
Maintenance of current, active license to practice in healthcare related profession
Maintenance of continuing education requirements of healthcare related profession
Knowledge of proper grammar, spelling and rules of composition
Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet
Must be detail-oriented and highly organized
Ability to work independently and with other team members
Ability to organize and complete work in a timely manner
Ability to multi-task
Ability to communicate effectively with all levels of the organization
Ability to read and write English
Ability to understand medical terminology
Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

What we want to offer you:

An Industry best, un-capped commission plan and bonuses to help you achieve your financial goals
A commitment from all leadership to help you succeed and develop you within your role
Permissive paid time off with six paid company-wide holidays
Volunteer time off to give back to your non-profit or charity of choice
A thorough and highly rated training program that will provide the knowledge and skills to succeed in your role
401 (k) retirement plan with company match
Traditional healthcare benefits such as medical, vision, and dental
Supplemental benefits such as life, disability, hospital, critical illness, and pet insurance
Unique benefits include mental health and financial wellness programs, LinkedIn Learning, Employee Resource Groups, and leadership development programs
An enjoyable online work environment that includes some company-paid lunches and Supplemental Health Care merchandise
Opportunity for you to be sent on a luxury, expense-paid vacation and become a member of Supplemental Health Care’s Champions Circle
A remote work culture that provides equipment such as a laptop, a computer screen, keyboards, mouse, headset, computer camera, and computer bag

Pay Range: Base Pay between $70,000 and $85,000 plus bonus

Diversity Statement:

We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.

Equal Opportunity/Affirmative Action Employer - Supplemental Health Care is an Equal Employment Opportunity Employer.

Supplemental Health Care participates in E-Verify to confirm work authorization. Please visit www.uscis.gov for more information.

#LI-BJ1

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City)

Resume/CV *

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

LinkedIn Profile

Website

Equal Employment Opportunity Policy: It is the policy and practice of the company to abide by all anti-discrimination laws provided for by federal, state, and local statues and regulations. It is also the policy and practice of the company to provide and promote equal employment opportunities for all applicants and employees. It is also the policy and practice of the company to hire, train, promote, compensate and administer all employment practices without regard to race, color, religion, sex, national origin, age, marital status, medical condition, veteran status, sexual orientation, or disability unrelated to the ability to perform the essential functions of a job. Furthermore, the company is committed to complying with the Americans With Disabilities Act. If you believe you need a reasonable accommodation in order to apply for or to complete an application for employment due to the fact that you have a disability, please notify the company within three (3) days of your application of your specific needs for a reasonable accommodation so that the company can assist you where appropriate. If an applicant requests an accommodation for purposes of completing the job application process, the company reserves the right to require the applicant to furnish documentation from an appropriate professional (e.g., a doctor, rehabilitation counselor, etc.) confirming that the applicant has a disability or concerning their functional limitations for which a reasonable accommodation is requested. Applicants Initials: *

I understand, agree, and acknowledge that any employment relationship that may result from this application will be of an “at-will” nature only, which means that I may resign at any time and for any reason and that the company may terminate my employment at any time and for any reason with or without cause. I also understand, agree, and acknowledge that no employee of the company has any authority whatsoever to make any promises or arrangements with me that change the “at will” nature of any employment relationship that may result between myself and the company. Applicants Initials *

In the event of my potential employment, I understand, agree, and acknowledge that; (1) any false, omitted, or misleading information provided by me either in my résumé, on this job application form, or in interviews may result in my discharge at any time in the future; (2) I am required to abide by all personnel policies, rules, and regulations of the company, including confidentiality, if I am hired; (3) I authorize the investigation of all statements by the company and/or its agents contained in this application, my résumé, or made during any interview as may be necessary in arriving at any employment decision with respect to my application; (4) this application shall be considered active for a period of time not to exceed six months, and should I wish to be considered for employment beyond this time period I agree to submit an additional application in the future; and (5) I authorize Supplemental Health Care to run a background investigational screening. I certify that all answers and information given herein are true and complete to the best of my knowledge; (6) I release employer, and/or it’s agents and my person or entity which provides information pursuant to this authorization from any and all liabilities, claims, and/or lawsuits in regard to the information obtained from any and all of the above-referenced sources. Applicants Initials *

How did you hear about this job? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Supplemental Health Care Corporate’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Quality Assurance & Clinical Services Manager, RN

Qualifications:

Apply for this Job

Voluntary Self-Identification

Voluntary Self-Identification of Disability