SMX is seeking a Secure Print Administrator responsible for managing, supporting, and optimizing the organization's secure printing solution. This role ensures the implementation, operation, and troubleshooting of 2FA-based secure printing workflows, helping users securely print documents while reducing unauthorized access and waste. The Secure Print Administrator will work closely with IT, cybersecurity, and end-users to support secure print release configurations, maintain print security standards, and improve printing efficiency across the organization.

This is a full-time onsite position.

Essential Duties & Responsibilities

  • Secure Print System Administration & Support:
    • Manage and configure the secure print solution, ensuring proper system functionality.
    • Provide technical support for users experiencing issues with 2FA secure print release.
    • Proactively monitor the secure print service to ensure 99% uptime and troubleshoot any service interruptions.
  • 2FA Secure Print Release Support & Training:
    • Assist Junior Administrators with setting up, managing, and troubleshooting new or existing Multi-Function Devices (MFD) Printers.
    • Conduct training sessions and develop user guides to improve secure print system adoption.
    • Address issues such as failed print jobs and printer connectivity problems.
  • Secure Printing Workflow Optimization:
    • Ensure secure authentication mechanisms are consistently enforced for print operations.
    • Monitor and optimize print job efficiency, reducing failed or unnecessary print requests.
    • Implement process improvements to enhance print security and reduce operational costs.
    • Enhance printing and document forensics capabilities within the secure print system to maximize traceability and support non-repudiation efforts.
  • Documentation & Reporting:
    • Maintain all NIST 800-53 RMF documentation, artifacts, and procedures related to the secure print solution to support Authority to Operate (ATO) requirements.
    • Maintain accurate records of user issues, system updates, and secure print system performance metrics.
    • Develop status reports and recommendations for improving print security and workflow efficiency.
    • Ensure 2FA secure print release settings remain aligned with NIST, DoD, and IC Policies and Standards.

Required Skills, Experience & Education

  • Associate’s or Bachelor’s degree in IT, Cybersecurity, Information Systems, or a related field (or equivalent experience).
  • Experience with enterprise print management solutions and authentication-based printing.
  • Must hold or be able to obtain one of the following certifications: Cloud+, GICSP, SSCP, Security+, GSEC, FITSP-O, GFACT, CASP+, CCNP Security, CCSP
  • Clearance: Active Top Secret/SCI security clearance required
  • Technical Knowledge:
    • Strong understanding of secure printing, print management solutions, and authentication-based workflows.
    • Ability to troubleshoot 2FA authentication issues and print job failures.
    • Familiarity with Defense Information Systems Agency (DISA) Multifunction Device (MFD) Security Technical Implementation Guides (STIGs)
  • User Support & Training:
    • Effective communication skills for training and assisting end-users with Pharos Blueprint Enterprise configurations.
    • Experience creating clear documentation and user guides.
  • Process Efficiency & Optimization:
    • Ability to analyze print usage patterns and suggest efficiency improvements.
    • Skilled at maintaining secure, streamlined printing processes.
  • Attention to Detail:
    • Precision in managing print system settings, security logs, and user authentication records.

Desired Skills/Experience

  • Hands-on experience with Pharos Blueprint Enterprise Secure Print solutions or similar enterprise print security systems.
  • Hands-on experience with Microsoft Print Server software, authentication protocols, and print workflow security.
  • Knowledge of Windows Active Directory integration for secure printing.

 

 

 

Application Deadline: October 20, 2025

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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:
$100,700—$167,900 USD

 

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

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