SMX is seeking a Field Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a full-time onsite position.

Essential Duties & Responsibilities

Perform all hardware maintenance duties and operate automated diagnostics systems.
Perform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives.
Track and execute warranties for asset maintenance.
Perform equipment installation and relocation.
Assist/conduct equipment sanitization for turn-in to DRMO.
Identify required spare parts and maintain inventory of spares.
Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements.
Perform hardware installations and basic network administration.
Install or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues).
Provide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations, and layout drawing updates.
Attend internal training sessions and meetings.
Create/update diagrams for IA, CM, and Government documentation requirements.
Maintain change control and associated documentation.
Provide Tier II support for desktop imaging, manage Active Directory contents (accounts, groups, etc.), manage Org share contents, distribution lists, and overall Office 365.
Provide on-site support for Regional HQ, Field Offices, and staff computers, focusing on maintenance and preparation during duty hours and actively supporting live missions, including computer imaging and licensing.
Assess mission requirements for necessary equipment and ensure network functionality.
Troubleshoot and maintain network and computer interfaces.
Support customer service requests and IT Service delivery within the IT Environment and for mission applications.
Coordinate, resolve, and close service requests.
Provide weekly customer service updates back to ACI Command HQ.
Research, maintain, and apply expertise in emerging technologies and industry developments, trends, and best principles of IT customer support.

Required Skills, Experience & Education

Clearance Requirement: Top Secret/SCI and willingness to take a CI Poly
Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years’ experience in the I.T. Support (Customer Service) field.
DoD 8140 requirements: Security+ ce
Must possess a valid U.S. Passport
Must possess a valid U.S. Driver’s License
This position requires the ability to climb ladders, lift up to 50 Ibs, and perform overhead work

Desired Skills, Experience

A+ce, NET+ce

#CJPOST #LI-AP1 #LI-NF1

Application Deadline: October 14, 2024

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$92,700—$139,100 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.

Selected applicant will be subject to a background investigation.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Legal First Name *

Legal Last Name *

Full Middle Name *

Suffix

Street Address *

City *

State *

Postal Code *

Are you at least 18 years of age? *

Work Authorization *

Will you at any time require any form of work authorization, visa, or other immigration sponsorship? *

Salary Requirements *

Have you previously worked for SMX or a subsidiary? *

Reference #1 (Please provide name, working relationship, and email address) *

Reference #2 (Please provide name, working relationship, and email address) *

I agree to the below statement regarding Pre-employment Authorization and Consent for Release of Personal Information. *

SMX may obtain information about you from a consumer reporting agency for employment purposes. Thus, you may be the subject of a "consumer report" and/or an "investigative consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living and which can involve personal interviews with sources such as your neighbors, friends, or associates. These reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records ("driving records"), verification of your education or employment history, or other background checks. You have the right, upon written request made within a reasonable time after receipt of this notice, to request disclosure of the nature and scope of any investigative consumer report. Please be advised that the nature and scope of the most common form of investigative consumer report obtained with regard to applicants for employment is an investigation into your education and/or employment history conducted by Sterling Talent Solutions, 1 State Street Plaza, 24th Floor, New York, NY 10004 and 877.982.9888 or another outside organization. The scope of this notice and authorization is all-encompassing, however, allowing SMX to obtain from any outside organization all manner of consumer reports and investigative consumer reports now and throughout the course of your employment to the extent permitted by law. As a result, you should carefully consider whether to exercise your right to request disclosure of the nature and scope of any investigative consumer report.

I hereby authorize this electronic signature submittal to serve as my legal signature. *

Enter Full Legal Name *

(First, Middle, Last Name)

Date (mm/dd/yyyy) *

I agree to the Conditions of Application and Employment statement below. *

I understand that any false statements in this application may be cause for rejection or termination of my employment with SMX. I also grant permission to SMX to investigate my former employment and references, to my former employers and references to release information about me to SMX. In consideration of my potential employment with SMX, I absolve SMX, former employers, and references from any liability with respect to providing information about me, including my employment and attendance records and reasons for termination. I understand that neither this document nor any offer of employment from the employer constitutes an employment contract, unless a specific document to that effect is executed by SMX and myself in writing.

I hereby authorize this electronic signature submittal to serve as my legal signature. *

Enter Full Legal Name *

(First, Middle, Last Name)

Date (mm/dd/yyyy) *

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, familial status or any other legally protected status under applicable law or other similar factors that are not job-related. No question on the application is intended to secure information about these subjects. We encourage all qualified individuals to apply for employment. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable state and local law. If you require assistance or a reasonable accommodation to complete the application or any aspect of the application process, please contact the Talent Acquisition team at talent@smxtech.com. All applicants must properly complete this employment application; failure to do so may result in denial of employment. Rhode Island Applicants: PURSUANT TO THE WORKERS’ COMPENSATION LAW SECTION 28-29-6, THE ORGANIZATION INFORMS YOU THAT IT IS SUBJECT TO THE WORKERS’ COMPENSATION LAWS. IF YOU PROVIDE FALSE INFORMATION ABOUT YOUR ABILITY TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT ACCOMMODATION, YOU MAY BE BARRED FROM FILING A CLAIM UNDER THE PROVISIONS OF THE WORKERS’ COMPENSATION ACT OF THE STATE OF RHODE ISLAND. *

I have read and agree to the SMX Data Privacy Policy. *

https://www.smxtech.com/careers/data-policy/

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SMX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Field Service Technician - Intermediate - McCully Barracks, Wackernheim, Germany (3842)

Apply for this Job

Voluntary Self-Identification

Voluntary Self-Identification of Disability