Job Summary:
The Billing Specialist is an entry-level billing position within the Accounting department. This role is responsible for the accurate and timely entry, review and distribution of customer invoices.
Duties/Responsibilities:
- Adding new customers’ records as they launch.
- Updating billing records with contact information changes and product changes.
- Research and respond to customer billing inquiries.
- Process credit and debit adjustments.
- Ensuring accurate monthly billing by reviewing upload reports.
- Reviewing invoices prior to mailing and creating manual invoices when needed.
- Updating reseller and referral partner monthly reports.
- Escalating customer issues, other than billing, to the appropriate department.
- Working closely with the Billing Manager to ensure successful customer experiences.
- Performs other related duties, as assigned.
Required Skills/Abilities:
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Excellent customer service, able to defuse anger and come to a mutually beneficial conclusion.
Education and Experience:
- Bachelor’s Degree in Accounting or international equivalent.
- 0 - 2 years of experience in customer service and/or billing preferred.
- Experience with billing and/or CRM tools.
- Experience with Microsoft Office especially MS Excel and Word.