The Network Security Engineer L1 will be responsible for firewall configuration changes, basic troubleshooting, turning up new clients, and following up with clients regarding existing issues.
Actively working tickets in the Network Security Engineer L1 Ticket Queue within the contracted SLA
Follow up with open client tickets every 24 hours until closed
Ensure all tickets are updated and assigned prior to leaving
Follow through and/or escalate issues that cannot be resolved to Level 2 Engineers
Available and logged in to receive phone calls at all times with exception to breaks and lunch
Participate in training
Provide 24x7 on-call support one week intervals based on the schedule
Performs tasks as they may be assigned by the supervisor and team lead
Monitor logs of devices in order to provide daily reports and analysis
QUALIFICATIONS
Working knowledge of the Fortinet Firewall
Prior experience working in a network operations center or security operations center
Hands on experience working with configurations on firewall and other security appliances
Excellent verbal and written communication skills including experience documenting activities in a ticketing system
Passion for learning and exploring the latest and best practices in network security
Thorough understanding of basic networking principles and services
Knowledge of firewalls
Independent problem solving experience
Security+ and/or Network+ Certifications (or equivalent) is a plus
Recent graduates with good educational background or with CCNA are also welcome to apply