Professional Services Consultant - German Fluency
About the Position
As a Professional Services Consultant (PSC), you will have the responsibility of helping out a wide range of customers within the EMEA region. You will assist our customers in making their Showpad project a success from the start via consultancy and training.
Successful customers are our number one priority. As a PSC, you will affect our customer’s success, both with Showpad and in their business.
About Showpad
At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences.
Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.
As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc. Magazine, as a top 10 software company in the Inc. 5000 Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.
Key Responsibilities as a Professional Services Consultant at Showpad
- Manage a portfolio of software implementation and projects on schedule, within budget, and with the highest customer satisfaction
- Be a trusted advisor among internal and external constituents (up to C level) based on program management, product and solution knowledge
- Manage customer escalations. Work closely with Support, Engineering and Product in resolving product related implementation issues
- Help developing tools for efficient implementation of Showpad solution
- Optimise communication and ensure effective knowledge transfer and hand-offs to support post implementation
Skills we are looking for
- 1-3 years of experience in SaaS implementation
- Ambition to build a career in Professional Services within Tech
- Excellent written and verbal communication skills in German and English.
- Driven by customer satisfaction
- Affinity with technology
- Desire to optimise your project management and organizational skills
- Comfortable to work in a team environment
- Self-Starter, Challenger, and result-driven personality
Bonus points
- Knowledge or prior experience with sales and marketing eco stack such as CRM, Marketing automation, CMS/ECM (Sharepoint, DAM, etc)
- Experience with a variety of media assets and file formats
What you can expect from Showpad
We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.
Showpad’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.