About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
***Candidate must reside in Costa Rica***
What are we looking for?
SentinelOne has a unique and exciting opportunity to join the rapidly growing Global Support and Services (GSS) organization. The Customer Operations team within GSS is responsible for application administration and integrations, Product and Service Provisioning, Project and Program Management and all data analytics for the GSS department.
The Customer Operations Analyst will report to the Sr. Manager, Customer Operations and will be part of the “tools” division of the operations team. They will be responsible for investigating and troubleshooting issues raised in Customer Operation tickets. As well as customizing and developing solutions for the technology stack we support.
What will you do?
- Triage cases opened by the GSS team
- Research and develop solutions to reported issues or enhancement requests
- Document requirements, UAT scripts, and deployed solutions
- Work in an agile scrum environment
What experience or knowledge should you bring?
- 2+ years experience in SFDC administration
- Service Cloud, Experience Cloud, Knowledge
- Work experience in operations, preferable customer support or customer success
- Proficient in Google Suite products
- Strong communication and problem-solving skills
- Process and workflow documentation experience
- Experience in a SaaS high tech environment
What experience or knowledge sets you apart from others?
- Experience with Jira, Thought Industries, Kantata, Five9
- Experience in project management
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.