Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.
In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.
Rippling is HQ in San Francisco and has raised $60M in Series A funding from top-tier investors, including Kleiner Perkins, Initialized, DFJ, and Y Combinator.
About The Role
Rippling's Customer Success and Implementation team's genuinely believe that we can change the way small businesses manage HR & IT programs. Through training and one-on-one advising, we're showing customers how to streamline all their processes. Each member of our team is challenged to take on independent projects and show their individual strengths, from product to customer experience.
What You'll Do:
Support Rippling's benefits customers in matters related to employee health plans, open enrollment, relevant payroll deductions, and other matters related to benefits administration
Work directly with customers to resolve their HR and IT issues
Be an expert technically of our product
Actively identify areas where we can better serve our existing customer base through automation or added features
Become a product expert - you'll be a go to resource for both customers and coworkers by your 90th day at Rippling
Think like a customer - work directly with our engineering teams to constantly build new features and deliver an amazing new customer experience
1+ years in Customer Support or related role
Direct experience administering employee health insurance programs, FSA / HSA / commuter benefits, and related employee benefits
Knowledge of US health insurance system, especially as it pertains to employers and their employees
Stellar written and verbal communication skills
Interest in actively working with product and engineering teams
Excellent at time management and prioritizing tasks
Passion for training both customers and internal teams
Medical, Dental, Vision, FSA, HSA, Commuter, Life and Disability Benefits