Position: Field Application Engineering (Level 1 or 2), Full Time

 

Department: Energy Business Segment, Field Operations and Engineering

 

The Opportunity

 

Picarro is looking for a customer-facing technical processional to become a key member of our Energy Field Operations & Engineering Team. This individual will have a hands-on approach, a strong technical acuity and a willingness to drive customer satisfaction. This person will play a vital role in supporting pre and post sales activity within major North America Utility Companies.  They will also interface with new customers to organize and carry out field demonstrations and field trials using Picarro’s flagship solution at customer sites.


Roles & Responsibilities

The primary responsibilities of the FAE are to Picarro business sustaining/development activities and ultimately support and develop of relationships with existing Picarro utility customers. The FAE supports Sales in key accounts to develop a broad understanding of customer requirements and concerns and to work with Sales to position the capabilities of the technology/solution, it is imperative that the FAE fully understand the system level capabilities allowing Picarro to maximize the benefit we can offer to our customers. The FAE will continue to be the primary technical support champion for the customer as they move forward in the deployment of the hardware/software platform solution.

Key Responsibilities

 

  • Deliver hardware/software installation and customer on-boarding
  • Address field questions and respond appropriately, providing detailed technical answers along with technical documentation as required
  • Provide remote, field support 24/7 as required
  • Ability promote and instruct customers in new and alternative use case/applications made possible by advancements in Picarro Surveyor
  • Be proactive as a customer advocate, looking for and solving problems before they surface
  • Support on site Customer Field Trials and Pilots, operating the Surveyor and consolidating results
  • Log Customer issues and track resolutions

 


Desired Skills and Experience

 

Field applications engineers need a wide range of skills and a solid technical base. Because field application engineers provide technical support, they must create and give technical presentations and demonstrations. They also must be familiar with technical product specifications and be able to point out the specific technical merits of our solution. Strong communication skills, both in person, over the phone or email are critically important in this role. Because customers want to be assured that the technology is reliable, the field applications engineer must be able to back up technical claims. This often requires that the field applications engineer prepare and present technical or competitive information.

 

  • Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical, optical or a combination of these)
  • Experience working in a customer facing role
  • Microsoft and Android operating systems update skills
  • Strong wireless environment debug skills
  • Automotive hardware/electrical knowledge a plus
  • Software or hardware design experience is a benefit
  • Clean, detailed and clear documentation practitioner
  • Ability to effectively communicate technical information to non-technical audiences
  • Excellent oral and written communication skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities
  • Ability to travel to customer sites and conferences required
  • Strong organization, problem-solving, and analytical skills
  • Proven ability to handle multiple projects and meet deadlines
  • Self-starter that can work independently, make necessary decisions and follow through with action plans

 

Qualifications

 

  • BS in an engineering or science discipline
  • Additional technical and professional credentials relating to aforementioned skills would be advantageous
  • 2 to 5 years, experience in a technical customer support role

Salary Range is 95k-110k.


About Picarro:

Picarro, Inc. is the world's leading producer of greenhouse gas and optical stable isotope instruments, which are used in a wide variety of scientific and industrial applications, including: atmospheric science, air quality, greenhouse gas measurements, gas leak detection, food safety, hydrology, ecology and more. The company's products are all designed and manufactured at Picarro's Santa Clara, California headquarters and exported to countries worldwide. Picarro's products are based on dozens of patents related to cavity ring-down spectroscopy (CRDS) technology. Picarro’s solutions are unparalleled in their precision, ease of use, portability, and reliability.

Honors awarded the Company include the World Economic Forum Technology Innovation Pioneer, IHS CERA Energy Innovation Pioneer, the U.S. Department of Energy Small Business of the Year, the TiE50 Winner and the Red Herring Global 100 Winner.  

Key investors include Benchmark Capital Partners, Greylock Management Corporation, Duff, Ackerman & Goodrich, Stanford University, Focus Ventures, Mingxin China Growth Ltd., NTT Finance and Weston Presidio Capital.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

 

Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.

 

Apply for this Job

* Required
resume chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Picarro, Inc’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.