Hi, we're Oscar. We're hiring an Associate, Product Operations to join our Product Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Product Operations team unlocks Oscar’s ability to ship more products faster and better, which is critical to Oscar’s overall mission to use technology and design to refactor healthcare. The primary function of Product Operations is to execute and continuously improve processes leading up to product launch, as well as ongoing processes that have not been automated.

We are currently hiring for two Associate Product Manager positions. By applying for this position, you will be considered for a top-priority open position within the Product Operations team; a specific role and manager will be determined during the hiring process based on the highest priority need.

As an Associate Product Operations Manager, you will partner closely with Product team members, Engineering, business teams, external partners, and other stakeholders across two domains.

For one role, the first domain manages our Rosco tool, which empowers our Care Teams to guide members as they plan and get care. The second domain is focused on enhancing the Digital Member Experience (DMX) across the care journey, from onboarding to finding care and estimating costs.

For the other role, first domain manages our Provider Portal, focusing on improving the provider experience, lowering Oscar administrative cost, and strengthening the provider / payer relationship. The second domain is focused on our Broker Technology, which not only gives external sales channels (brokers, e-brokers, agencies) effective ways to sell, enroll, and manage clients on Oscar plans, but also delivers the most reliable, flexible, trustworthy, and easy-to-use commissions management technology and experience so Brokers can focus what they do best: enrolling and servicing their clients.

You will report to either a Senior Manager, Product Operations or a Product Operations Manager II.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a hybrid role in our New York City office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $98,400 - $129,150 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

Build and maintain effective relationships with Product Management, Design, Engineering, Data Science and other stakeholders to deliver on department programs and objectives.
Understand key development and/or planning processes to assist in the design of best practices, policies, automated procedures and technical standards to improve efficiency and quality.
Implement process changes on a prioritized basis.
Partner with management and/or aligned stakeholders (Product Manager, Data Scientist and/or Engineer) to analyze data and workflows to determine opportunities for process improvement.
Create and maintain documentation to make processes sustainable and scalable.
Apply project management strategies to ensure tasks are completed timely and risks/delays are surfaced proactively to manager and stakeholders.
Execute on product delivery processes within scrum teams and administer key tech-wide tools and processes as needed based on business demands, and in accordance with business direction.
- Product delivery processes may include: facilitating internal communications around project status, feature launches and dependencies, working with stakeholders in Product Management & Engineering to specify test and acceptance criteria for manual QA testing, including documenting test plans & scenarios and owning bug/issue triage and resolution, and ensure that bugs are escalated and triaged appropriately.
- Administering key tech-wide tools and processes may include: facilitating internal communications to solicit feedback, socialize solutions and gain buy-in before implementing changes, owning tool administration related to aligned domain, including recurring maintenance activities, issue triage and resolution and roll out process changes to impacted stakeholders, including communications and trainings.
Compliance with all applicable laws and regulations.
Other duties as assigned.

Qualifications

1+ years of experience in project management, data, healthcare, strategy or consulting.
2+ years of that experience involves working directly with engineers and designers.
2+ years of experience with common project management tools such as Jira or Monday.com.

Bonus Points

4+ years of work experience in a cross-functional role in technology or operations, with an emphasis on designing and implementing process improvements.
Experience synthesizing complex issues/scenarios for various non-technical stakeholders.
Experience working with healthcare and/or insurance data, analytics and reporting.
Ability to digest and evaluate complex and large data sets.
Knowledge of how to develop dashboards and working with Looker or other business intelligence/data visualization tools.
1+ years of experience with SQL, R, and/or Python.
Ability to query, manipulate and analyze data and relational data models demonstrated by 2+ projects leveraging SQL, R and/or Python.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox

(File types: pdf, doc, docx, txt, rtf)

Are you authorized to work lawfully in the United States for Oscar? *

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for Oscar in the United States? *

Do you acknowledge the work location expectations listed on this job posting? *

The work location expectations for this role is listed in the job postings under “Work Location”. This section includes any onsite related expectations and residency requirements.

Oscar Health is authorized to do business in many, but not all, states. If you are not located in or willing to relocate to a state where Oscar is registered, you will not be eligible for employment. The approved states for this role are listed in the job posting.

LinkedIn Profile

Website

How did you hear about this job?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Oscar Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.