About the role:

 

Due to a high demand of our product, OneLogin is looking to grow our Customer Success team by hiring smart, energetic, passionate and empathetic Customer Success Managers who want to make a real impact on the success of our company. You love forging new relationships and winning over colleagues, customers, and business partners alike with your personable, yet professional, communication skills. You are known for being organized and responsible in an untapped market to make sure your book of business is as successful as possible with OneLogin’s Identity & Access platform.

 

Desired Skills:

  • Empathize with every aspect of the customer experience, putting customers needs first
  • A proud advocate, you'll be the voice of our customers, while remaining compassionate, responsive, inventive, and effective
  • Travel and meet with customers onsite to discover and understand their needs and help them develop a OneLogin onboarding process
  • Deliver quarterly business reviews to clients to promote wider use of the OneLogin product as well as paint a clear view of ROI for each client
  • Coach customers to be product experts and train their teams on OneLogin methodologies so they become increasingly self-sufficient
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
  • Represent Customer Success cross-functionally within the OneLogin organization on product readiness; assessing gaps in existing process, and sharing recommendations for improvement
  • Coach customers to ensure they are fully enabled on all OneLogin products and integrations
  • Identify common customer challenges and actively suggest better solutions
  • Partner with Account Managers to help them be more effective
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets
  • Help drive customer references and case studies

Minimum Qualifications:

  • 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Strong interpersonal skills and experience building strong internal and external relationships
  • Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor's Degree
  • Active Directory and LDAP experience a plus
  • A core understanding of Identity Access Management best practices a plus

About OneLogin

OneLogin, the leader in Unified Access Management, connects people with technology through a simple and secure login, empowering organizations to access the world™. The OneLogin Unified Access Management (UAM) platform is the key to unlocking the apps, devices, and data that drive productivity and facilitate collaboration. OneLogin serves businesses and partners across a multitude of industries, with over 2,500 customers worldwide. We are headquartered in San Francisco, California. For more information, visit www.onelogin.com, Blog, Facebook, Twitter, or LinkedIn.

Our core values:

  • Security first - We make it our #1 priority to protect data and privacy. From the way we work to the technology we provide, security is top of mind
  • Customer focused - We design for, listen to and partner with customers to come up with smart solutions that drive business value
  • Collaborative - We take bold steps and work together to thrive across boundaries. We drive productivity as we grow as one team
  • Accountable - We get things done and take ownership of our work. Showcasing consistent quality and pride to perform at the highest levels
  • Creative - We embody creativity in everything we do. We embrace a diversity of ideas. We execute with ingenuity, flexibility, and agility

 

 

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