Ocular Therapeutix, Inc. (NASDAQ:OCUL) is a biopharmaceutical company focused on the formulation, development, and commercialization of innovative therapies for diseases and conditions of the eye using its proprietary bioresorbable hydrogel-based formulation technology, ELUTYX™. Ocular Therapeutix has built a robust product pipeline of drug delivery solutions developed to reduce the complexity and burden of the current standard of care and position itself to become a leader in the ophthalmic space.
Outside of the ophthalmic realm and behind the doors of our headquarters in Bedford, MA, we strive to build a strong culture where employees can flourish and achieve their career goals. We encourage out of the box thinking, cross-functional collaboration, and creativity.
I. Position Summary:
The Executive Director of Patient Experience will help develop and analyze the patient’s journey for retinal diseases (i.e., nAMD and NPDR) in the US. They will synthesize patient insight into actionable strategies to support patient Dx, treatment and ongoing support for associated retinal diseases. The Executive Director of Patient Experience also has strategic guidance on all messaging, platforms, tools, and resources focused on the patient journey. This includes but not limited to selecting appropriate vendors, optimizing all aspects of the internal operation, and designing, optimizing programs that support patients throughout their treatment journey. The Executive Director of Patient Experience collaborates with internal stakeholders (Market Access, Finance, Legal, Communications) to develop and launch relevant customer-facing support solutions. The Executive Director of Patient Experience collaborates with external vendor partners and customers to ensure successful utilization of patient resources ultimately improving their personal experience and level of support.
II. Principal Duties and Responsibilities include the following:
The Executive Director of Patient Experience must have a solid knowledge of the retina space, associated stakeholders, and patient access experience. The Executive Director of Patient Experience is expected to be the subject matter expert on patient related educational and support programs. This role requires a high degree of communication, coordination, and cross-functional collaboration.
Essential responsibilities include:
- Design of the patient strategy and responsibility for associated educational support tools, platforms, and engagement. This includes ownership of patient associated budget, vendor management, KPI management and tracking for current and future products/indications.
- Oversee patient insight collection, synthesis, and analysis to build and shape future strategies and support resources.
- Design a go to market engagement model for patients from disease education through product availability and ongoing patient support.
- Engage with external customers and stakeholders to understand and capture emotional and physical journey through the patient’s perspective to support development and build of patient related tools and resources.
- Design, establish, and manage the reporting of ongoing performance analytics
- Design, establish, and manage advanced analytics and insight capabilities to provide ongoing market feedback to leadership and the broader organization
- Oversee overall KPIs and monitoring of patient related marketing tools and resources
- Oversee patient / DTC budgeting and budget management
- Monitor market insights to establish continuous improvement processes- consistently assessing and adjusting support provided to patients
- Responsible for working with Commercial Operations, Marketing and Market Access Teams to provide strategic direction and guidance on patient related programs, platforms and resources.
- Work closely with cross-functional stakeholders including Market Access, Commercial Operations, Brand Marketing, Sales, Legal, and Medical, along with relevant external customers.
- Achieve brand-specific patient marketing objectives and KPIs at launch and throughout the products’ lifecycle
- Support the marketing team with strong communication to promptly identify and address patient related issues and opportunities.
- Provide strategic insights and recommendations to develop compliant content for the company’s patient education websites and drive material through review process as required.
- Serve as primary contact for field teams for patient specific inquiries and coordinate issue resolution with appropriate stakeholders
III. Qualification Requirements:
- Requires a BA or BS degree (advanced degree preferred)
- Minimum 5 years directly managing patient related programs and resources
- Minimum 8 years of experience working with patients & patient groups (i.e. caregivers)
- Minimum 10+ years of other related pharma/biotech experience strongly preferred (e.g., Market Access, Sales, Product Marketing)
- Prior experience launching buy-an-bill drugs in ophthalmology / retina preferred
- Ability to lead without authority within cross-functional groups and in a matrix organization
- Exceptional professional communications and interpersonal/critical thinking skills necessary to interact with key decision makers (CEO, Sr. VP Commercial and other c-suite level stakeholders)
- Demonstrated ability to identify key access barriers and design effective resolution plans
- Ensures compliance with all corporate and industry policies in collaboration with Legal, Regulatory and Compliance Qualifications
- Desire to innovate and work in a fast-paced, energetic environment
- Requires up to 20% domestic travel
Ocular Therapeutix is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. Ocular Therapeutix provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. For information on how Ocular Therapeutix collects, stores, and utilizes candidate information please see our privacy policy found at https://www.ocutx.com/privacy-policy/.